Default Font and Font Size for Knowledge Articles
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11-09-2016 02:47 AM
Hello;
I am trying to figure out what is the default font and font size when creating a knowledge article.
I copied and pasted in Word and it looks like it is Verdana - 8.5. Could you please confirm.
I also noticed that the Font size drop-down menu does not seem to bring the correct size.
I used Word again and this is what I get:
In Service Now: Font size 7 — In Word: 7.5
In Service Now: Font size 7.5 — In Word: 10
In Service Now: Font size 8 — In Word: 12
In Service Now: Font size 10 — In Word: 13.5
In Service Now: Font size 12 — In Word: 18
We are also using different templates. Is there a way to set the font and font size by default in a template? Using Font Family and Font Size drop-down menus do not seem to work as expected and is time consuming to try and get an idea of what it will look like after publishing.
Thank you.
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11-09-2016 08:15 AM
We are also facing this problem with the text editor.
The fonts available on the text editor are in .pt (as follows):
- 7pt
- 7.5pt
- 8pt
- 10pt
- 12pt
- 14pt
- 18pt
- 24pt
- 36pt
In Eureka, it adds a style with the selected font.
In Helsinki, it's erratic. It sometimes add style="" attribute OR the <font size=""> attribute. The <font size=""> gives different values if you check the source code.
What we did to fix this is: create multiple article submission forms that only accepts plain text and the system will automatically apply the font-size.
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11-11-2016 06:11 AM
Hi Charles, thanks for the information.
So there is no way to change the default font and size from the Knowledge Article Form?
Could you please explain a bit more about the multiple forms in plain text?
Thanks
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11-15-2016 05:02 PM
I mean fields. so we have multiple fields (3 max):
A text field for:
- Title
- Introduction
- Content
All of these are processed after user submits an article. We apply specific formatting to each section and combine everything as a single article.
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11-11-2016 07:42 AM
I am experiencing the very same issue. It would be nice to get some resolution on things like this...