Deleting Knowledge Categories

[connielewis]

We are trying to delete Knowledge Categories that are not associated with any articles. The "Delete" function is grayed out. Could you provide info about what steps to take?

[Rahul Jain11]

Hi,

You can write a script to delete the records from the kb_category table. But qst make sure you should query only the records those you want to delete.

var gr = new Gliderecord('kb_category');

gr.addQuery(<your query to get the record>);

gr.query();

while(gr.next()){

gr.deleteMultiple();

}

[art_jones]

Hi Connie;

This is due to an out-of-the-box ACL on the Knowledge Category (kb_category) table.  

The delete access control for that table has the following in the script section:

       

You could temporarily comment out that line to delete a specific category.

-Art

[Nestor2]

You could create an User criteria which includes you / group of users that should be able to delete categories and then, assign that User Criteria in the related lists "can write" and "can contribute".

If you need to create a new User criteria, you can do it directly from the foretold related lists, by clicking on the "New" UI Action.

Hope that makes sense.

[Rohant Joshi2]

How to Delete empty Categories in Fuji Knowledge Base

Please mark this as correct, if this helps you.

Thanks

Rohant Joshi