Deleting RITM

[vspk]

Hi,

Though I don't have admin rights, I have right to delete ritm's.

i.e., when I   open requests, there are >1 ritm. Then I can select all those and delete

How can I restrict this? Is there any way

[Abhinandan Pati]

Hi Sneha,

Yes there is a way. Configure delete ACL for that table.

Thanks

Abhinandan

[Harneet Sital]

You can use Delete ACL on the list view.
Using Access Control Rules - ServiceNow Wiki

Delete an INCIDENT?

[Manik · Accepted solution]

Hi Sneha,

A user having a itil role can delete requested items(sc_req_item), also the user not having itil role can delete their own requested items by default.

If you want to further restrict it, you can control it through delete ACLs for sc_req_item table by adding specific role which would be required to delete the record.

PS: Please mark Helpful, Like, or Correct Answer if applicable.

[Pradeep Sharma]

Hi Sneha,

Please refer the link for more info on ACL's.

Using Access Control Rules - ServiceNow Wiki

You can use "Debug security rules" during testing process to see what ACL's are granted/denied to the users.

Please let us know if you have any additional questions.