Hey all, I´m currently working on an evaluation if my company should switch systems to ServiceNow. We wanted to integrate Slack so for example if a customer opens a ticket there should be popping up a message in the dedicated Slack channel. I stumble...
Vulnerable items are having lots and lots of data updated every hour and exporting it to PowerBI via export sets is failing because of the huge size of the file generated to be exported.Please advise work arounds
Hi there, I hope everyone is doing great!! There is a functionality that is the 'Retire button modal' that is configured for CSM Workspace and I want to use it in HR Agent Workspace.I will leave some prints below.Steps to reproduce:Go to the articles...
I have a reject button where the Client box is checked, and the onclick field has the onRejectingBIR() function set. The button shows up, and moves the record to the correct state. It even sends the comment to the work notes as expected. The only thi...
Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...
I have configured one email notification and added additional comments in email body. its working fine but it only showing latest 3 comments. I want to show all. How can i achieve it.
Hi,I would like to know what does the action in "sn_cda_event_stat" table refers to and how the count is getting updated. Is there any product documentation available for these?I have tried generating the data after doing certain clicks, hover over o...
Hello!Can anyone help me with this question?I understand that Subscriptions have groups assigned to them, (subscription groups?), and therefore any members of those groups consume a licence. But, can a user consume a licence just by having a specific...
Hi, question to any Knowledge Managers.I've been handed the process, I'm very much wearing my L plates with the process. One area I want to look at is seeking greater engagement from teams- in particular linking KBs to incidents where they are used t...
A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?
Is there a way I can make the contact card in the photo below editable to a vendor manager etc? As to edit it currently it has to be done in the UI builder.
How can we get some demo instance from ServiceNow? Is that demo Instance can be available for free?Example : https://demoxyzabc12345.service-now.com
Is it possible to create atf tests for UI Builder Experiences? Unsure how to navigate to them and test functionality.
