The product documentation provided by Servicenow mentions a Document Management plugin [com.snc.platform_document_management] however, when this plugin does not seem to be available. I do see Employee Document Management and Managed Documents. Is thi...
If a core UI dashoboard is migrated and if the same dashboard is tried to be migrated again will the system throw duplication error
How to put Approval summarizer formatter in ESC.(employee service center ) in page id=form.
Hello I would like to know the best way that I can understand what is implemented in our ServiceNow instance so I can create a capability mapping and understanding - Is there an easy way to know / see the same items listed in the system?
To setup an instance fresh, we are in need of a template (excel) that will seek the foundation data. Also, I wanted to confirm if the following would be the foundation data to be first setup in ServiceNow. UsersGroupsRolesCompaniesDepartmentCost Ce...
Hi everyone, I have a case regarding SAM - Software subscription management.User have subscription to MS Dynamics 365 Customer Insights Self-service. However, view between MS portal and Snow side are different:- MS portal show user are subscribe to M...
Hello Flow experts, We are using Xanadu patch 7aWe have designed a sub-flow in Flow designer, which asks for approval step by step starting with project manager, then with CIO, COO and CEO in that order. The Action is standard "Ask for Approval" for ...
Hi Everyone, I have a requirement that when an incident ticket is resolved that resolution time need to be auto populated in seconds in resolve time field. It need to be calculated from Opened time to resolved time.If possible: Additionally we need t...
Hello Everyone,I would like to add a custom pop up based on glidemodal for each problem state change.I have tried the below script in the OOB Asses UI action, however the custom pop up appearing 2 times in the beginning and one more time it is execut...
I have created this form using Record Producer on table Purchase Order .Now When I fill the form and click submit, I want these variable to show in this "Demo" section of Purchase order table. just like when we submit catalog item and all variable sh...
Hello, the PDI that worked just fine yesterday now refuses to wake from hibernation. I would like to access the data I have been testing again, and it will not let me.I have been trying to give it some time to wake; however, after a few minutes it wi...
I'm having an issue where a specific catalog item is still appearing in search results . I've already tried removing the category, metadata for the catalog item, and setting 'no search' to true, but the item remains visible. I need this item to be hi...
I didn’t come from a ServiceNow background. In fact, I came in completely blind. The first time I accessed a ServiceNow developer instance, I had no idea what I was looking at. I clicked around, accidentally deleted a record, created a few forms I co...
In the Employee Center when a user is in the Create an Incident item and types in the description the Contextual Search results that result in a catalog item have a button that is labeled 'Order'. We would like to change the text to something else - ...
We are facing an issue using the cache inspector V2 (cache_inspector.do) for development purposes. Opening it just reveals an empty cache inspector with no entries. This looks like an issue with the sandboxing feature (affecting the script include gl...