Difference between admin, system, guest and glide.maint?

[Community Alums]

Hi, 

Can someone please explain what is the difference between admin, system, guest and glide.maint accounts?

Any help will be much appreciated.

Thank you!

[ServiceNowSteve]

Check out this article for a breakdown of what the base user accounts do - https://docs.servicenow.com/bundle/london-platform-administration/page/administer/roles/reference/r_...

[Laurie Marlowe1 · Accepted solution]

Hi Jassu,

Admin is your local admin role for your instances.  ServiceNow has Admin role too.

System is a system role used by ServiceNow.

Guest is someone who sends an inbound email, and they are not found in the user list.  If configured, they use a guest role and are added to you user table.

Glide.maint accounts are used by ServiceNow, just at they have the "maint" role.

[Community Alums]

Thank you Laurie for your feedback 🙂

[ServiceNowSteve]

I would look at each account's roles and then see what that role does by visiting this site: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/roles/reference/r_...

The account is really just a container for roles and groups.