Hi all, We setup AI Search in Rome for a POC and it was working fine. Once we migrated to San Diego, "AI Search Results Action" stopped working. So we setup a new table (it can be even a system table, like change request) and when you create a AI Sea...
Hi All, The response body from external system contains parameters "@odata.count" and "@odata.nextLink" which holds the next chunk results that needs to be invoked. As this is from Response Body then on the below pagination expression is not working...
Hi All,Need you help to remove the "Add to cart" & Shopping Cart button from the Service catalog page.Thanks
I want to configure email notification which will trigger notification to assignment group DL whenever the incident is Put on Hold within 5 Minutes of the Assignment. i.e. if incident 1 is assigned to group A and they put on hold in 5mins of assignin...
I am trying to have the flow designer send an email with the details from the variables in the ticket. The flow designer is unable to reference the names of the list items from the table that the list collector is using. How can I use the name of the...
Hello Team, I have created a temp Twilio account and connect it with service-now all the configuration looks good but SMS are not going out to the mobile number, I have tried creating workflow/business rule to trigger the SMS but no luck, there any t...
I've created a Powershell step, and I'm trying to get the actual script to run. I can run all kinds of simple PS, and have no issue passing a handful of input variables that then get used by the script.Challenge: The script I need to use has a lot...
We have a situation where we have a form that is making a REST call upon submission to an outside system to validate some data. We want to put automated testing around the form and it's various uses, but we need a way to catch that API call, stop it ...
We have SSO set up on our instance. When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow. It does not redirect to the SSO sign in page. W...
HI all, I need to attach a file when the request is created, how can I do it? Kind regards.
Using the API documentation, we created the REST api limit rules to increase the number of requests per hour to 1M. But if we start firing more concurrent requests, we are getting the 429 Too many requests. Checked the stats.do page also(given belo...
Purpose I want to send a CSV file in the REST step of the flow designer. How to The CSV file is located in sys_attachment. (file type: text/csv) 「Get Attachments on Record」 to obtain CSV files. (See Captcha for details.) Send CSV file by specifying T...
Hello there, Just wondering how would you show the eye icon for view count on a Widget portal - would this be scripted in the Body HTML template of the Widget? The eye icon shows on the Widget above but I can't seem to get it to show for the Widget b...
Hi All, We have a requirement where we need to add a background image in Icon link widget in Service Portal. I'm very new to Service Portal. Please find the below screenshot for your reference. In the below image you can find that for knowledge arti...
Issue: Discovery scans are pulling in Manufacturer from the CI's coming in, and adding a record on the company_core with the Manufacturer flag set to True. Any suggestion on how to stop this or turn off adding the new records to the company table.
