Hi All, Recently started creating workspace using UI builder and struggling to know how to add additional tab (Item) on record page. I compared both Audit workspace and My custom app workspace in UI Builder. Both record pages have same configurations...
Which role do I give to a user so that they can edit a CI? I have tried adding sn_cmdb_editor and sn_cmdb_admin roles but when I open the CI in the details tab, all the fields are greyed out and cannot be changed.
Hi, I have a custom choice field 'Type' in the cmn_location table with choices as A, B, C and D. In the CMDB table I am using a reference field 'Location' which refers to cmn_location. I have applied a simple reference qualifier as below: Type is A o...
SHWe run a scheduled job that calls a web service via a REST message to get a list of user updates from our HR system. The job's script creates an import set with a state of loading and a mode of asynchronous. using a custom table that extends Import...
Hi everyone, Can I change color of this text, How to change and where to change, thanks you
Hello, We reccently upgraded to New York, and on one of our custom incident tables, we are unable to post a work note or additional comment when we change the state to "Resolved". Our additional comments section is required. If I add a comment and th...
I have a flowdesigner action step to parse a complex nested JSON object; The data structure is as shown below; Can anyone help with the required parsing script needed to get the room data and data from the higher arrays ; ie I should have the floorI...
Good morning I am in learning mode so please forgive me if the answer is either obvious or in the docs, I did not find it. My question is: I am trying to build an App via App Engine Studio which is based on/extends the customer_account table: But wh...
Below is the code that I am trying to run in background script to get URL of the knowledge articles, once we get the URL I want to append it with 'href=" ' tag along with it's header, but it is giving me error when I put that lien in the code, other ...
Hello all, I am an experienced IT Asset Management practitioner who is new at a US university that implemented ServiceNow CMDB about 2 years ago and has been operating the CMDB without oversight for the last 6+ months. As part of a larger Asset Manag...
I have a custom form section on the Incident table called "P&R Info". I'm trying to show this section with a client script and I'm not able to figure out what the internal section name is. So far I tried the following and none worked g_form.setSectio...
I have added the css to my container as below : It has 4 columns , to which I want to add CSS . How can I achieve that so that it will look as below :
I need two buttons 'accept' and 'reject' in the body of the notification that when clicked a reply email would be generated and send to the servicenow instance to update the state in a record. Is it possible?
The execution of flows in our instance is a bit slow and this is what happens both on the service portal and flow designer. I was trying to troubleshoot this as this can take from 1-5 minutes. Has anyone experience this? How was it fixed? FLOW DESIGN...
I'm trying to improve my understanding of table ACLs but feel I'm missing something. I created the ACL rule shown below. I expect the person with the specified role to have access to the 65 records that match the condition. It seems, however, that th...
