I'm looking for information about best practices on making changes to the service catalog in production, but not finding any sources. Is this standard practice with the catalog_editor role? How about with the catalog_admin role? Do you typically prov...
We noticed that “Most Recent Discovery” is getting updated with the Asset creation date & time when the asset is created/registered. Can you please let us know how the field is updated.
Trying to Import Worker data from Workday using IntegrationHub and the OOB action from the Workday HR Spoke - Look up Workers, but the Execution record shows Import Set State = Cancelled.Recieving an error on the Import logs."Error in parsing data wi...
Hello I am trying to create a page in UI Builder where I can see the details of a record and its activity stream. I retreive the table and the sys_id via two required parameters. As you can see in the screenshots below of the databroker config and th...
I need to create new case type( testing) in case table. how to do this guide me please
Hello,I am aware this forum might not be the most adequate (today), but I guess that a forward-looking approach should prevail.I need to setup some trigger rules to perform simple assignment of tickets based on On Rota schedules.I came up to define s...
Solarwind uses REST API call to ServiceNow Incident Event table to get the state value of Incidents. However Incident Event table is not getting updated when a technican with only ITIL user role is changing the state of Incident. if we add the role x...
We have determined that customers cannot see the Activity Stream for their tickets ("My Tickets") in the Service Portal if the ticket is in Pending state - which is interesting, because you can see the Activity Stream for tickets in Pending Customer ...
I need to know what is the Pre-requisites for AD integration with ServiceNow through LDAP Any suggestions? Thanks in Advance!!
How to map glide_list field in target table using transform map?
What is the difference between "Integration Hub - Import" and "System Import Set"? I am trying to import CIs in bulk.I could accomplish this by utilizing "System Import Sets," butIf there is any advantage to using "Integration Hub - Import", I would ...
Using links I have used before, the Suite to Role mapping seems unavailable. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691998 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714234 Getting: "Re...
Hi, How to get the current.sys_id of the current record where FLOW (with Action) is running?
Our Microsoft team have informed me about some changes Microsoft are making off the back of CVE-2021-26414:In 2021 and exploit was discovered and tracked under CVE-2021-26414. This was a vulnerability in the DCOM Remote Protocol. Microsoft released...
Hi Community, I have a requirement where I need to check if the requested_for user exists in the system and if yes then create catalog task. If the user doesnt exist then ask for approval from manager. How do I configure this in flow?
