Difference between admin, system, guest and glide.maint?

Community Alums
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Hi, 

Can someone please explain what is the difference between admin, system, guest and glide.maint accounts?

Any help will be much appreciated.

Thank you!

 

1 ACCEPTED SOLUTION

Laurie Marlowe1
Kilo Sage

Hi Jassu,

Admin is your local admin role for your instances.  ServiceNow has Admin role too.

System is a system role used by ServiceNow.

Guest is someone who sends an inbound email, and they are not found in the user list.  If configured, they use a guest role and are added to you user table.

Glide.maint accounts are used by ServiceNow, just at they have the "maint" role.

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