Direct URL for an attachment generally are: https://[INSTANCE].service-now.com/sys_attachment.do?sys_id=[sys_id of RECORD in question]&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=[sys_id of VIEWER]&view=true
The goal is to have an email send out with a notification script pointing to a PDF. This part works well except when the end user clicks on the hyperlink. If the user is not logged in a blank screen loads.
Has anyone dealt with this?
