Disable default workflow for a catalog item
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-31-2016 09:29 PM
Hi Guys,
I have a catalog item and a custom workflow associated with that item. However when a user orders that item, initially default "Service Catalog Request" workflow is running. This workflow is automatically approving the item, if it's cost is less than 1000$.
I want to disable the workflow "Service Catalog Request" for this catalog item. Please tell me how I can achieve this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-01-2016 03:36 AM
Hi Giri,
I tried this. It's working successfully. However, I am providing an integration solution. So, I can't modify this workflow directly. Is there any other approach?
I tried it using business rule. But it's not working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-14-2017 08:15 AM
Hi Brian,
I also have a different REQ workflow that I want to trigger in lieu of the original OOB REQ workflow. I followed your suggestions below, but the OOB workflow is still being triggered. Any other tips?
You suggested: "However, you could create a different REQ workflow for these type of requests that does not have automatic approval. Set it with a condition to match and an order lower than your original REQ workflow. Then on your original workflow, set "If condition matches" to "Run if no other workflows matched yet".
