Hi all,Currently I've been reseaching on Data privacy and I found that on Servicenow we have Data Privacy (Classic) and Data Privacy (Store App). It's quite confusing, so can anyone explain to me what is the differences between those two. and for fur...
I am trying to setup data privacy and anonymization. What I want to do is to replace the first and last name of users who have left the company, so user active = false. I can not find any way to put a condition on my classifications nor Anonymization...
Just curious why the platform still insists on forcing users into using a single session - the UX for power users that want to have multiple tabs open is terrible, and with all the advances in HTML5 specifications it should hardly be a technical limi...
Can anyone tell me where the runtime value(s) which are shown in the flow context are being stored? or calculated? I have a Logic Step which is waiting for a specific date/time to be reached but I'd like to change this value in order to speed up the ...
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
Hi Team, I want to change the email address which ServiceNow is using currently for sending and receiving email for outlook.this looks like already configured do I just need to change the from email id which is already their in the organization?I can...
Is it possible to write an ACL to only allow the vendor manager assigned to the vendor to edit the record. As currently anyone with the vendor manager role can edit any vendor even if it isn't theirs so can it be done that they can only view vendors ...
I want to remove the particular user role from bulk reports. I tried using background script to remove the roles but it is not working. can someone please help me out on this.
Hello, Somebody has this problem with ATF ? Error: *** Script [NextBestActionDAO]: Could not find an active Context(sn_nb_action_rule_context) record for context table=em_alert: no thrown error Could someone help ? Thank you, Best Regards,
Using Configure > List Layout, I added the Company field to the sys_user list in my Dev instance. After assigning a Company to users, the field populated with the ZIP code instead of the company name. I duplicated this using a different company and i...
We want to 'recertify' the groups we have in ServiceNow, make sure the Managers and Members are accurate, but when we go to our Business partners to confirm they usually come back asking what the groups are being used for. Of course we have a lot of ...
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 hrsThen update the incident state to InProgress & add some wor...
Hi. we have very long survey and we need update it quarterly base. to do it, I am looking for a solution to share previous result with survey taker, they update previous answer and save update answer+ previous answers(whole new survey) in a new inst...
Hi,I am using order guide and in that we are using Rule Base catalog items.1 . In order guide catalog item we have one field Select application (type is list collector) when we select salesforce its should 2. After selecting Salsforce in order guide ...
Dear community, I have a report based on the database view "Incident Metric" (incident_metric) and I can't get the "Tags" values from the incident table... Of course, no problem when the report is based on the "Incident" table.Can you tell me if it i...
