Hi, I'm currently working on creating an inbound email flow for incoming replies to cases (or rather, a custom case type based on CSM cases). The people replying will not be ServiceNow users, to them, all interactions are done via email (agents use t...
I have a scripted REST API that makes 3 internal API calls to the AWA Agent API, AWA Assign API and the AWA Inbox Actions API, one after the other in the script. I am getting inconsistent results with this and have discovered that the REST calls are ...
Hello!I am attempting to use a tag that I created to flag incidents that are worked via a certain process.I am able to attach the tag to all incidents without issue. We apply tags directly in the INC: Enter INC that has been submitted > Select ... m...
var char = new GlideRecord('sn_ind_tmt_orm_order_characteristic_value'); char.addQuery('order_line_item', current.order_line_item.sys_id.toString()); char.query(); while (char.next()) { if (char.c...
Hello all, What would be the best solution to achieve the following: 1. I have variable X on item that is a Select Box with Question Choices: Business Service; Service Offering; Business Application2. I need a dynamic variable to display records from...
Within a form's Related List, a default Filter Condition can be set and is editable by the user.- The filter is remembered for the user. - The filter is also specific to the parent record associated to the related list(i.e. other parent records do no...
An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want t...
Hi, I'm trying to convert XML strings to JSON objects using gs.xmlToJSON() I've found that if the XML contains a character entity such as then the conversion fails. For example var xTest = "<a>Hello World</a>"; var obj = gs.xmlToJSON(xTe...
Hi All,I have created one interactive Dashboard through Performance Analytics, and now I want that Dashboard to be visible on my Service Portal landing page as is.Request you all to please suggest some ideas how can I achieve this.Thanks
Hi I have a requirement to open RITM on portal if i client on Open In Portal button. Please help.
Hi All -When I log in as an admin (WashingtonDC), I land at the "Shared admin dashboard" which is part of the Admin Center application. After click on the "Open Incidents" widget, I get a new window that lists the Incident records. But when I cli...
How can we set the number of records a user can see in a page of Related List. Right now, the user can see 10 records per page, how to set it to 20 records per page for Related List.
Using dictionary override, you can override several field properties in an extended table. For instance, when you extend a changing table from the task table and the status field is read-only, you can use dictionary override to change this to non-rea...
Hi, Is it possible to allow edit of variable in portal after submitting the RITM? If yes then how?
Hi, We are getting data form Intune by installing the plugin 'Service graph connector for Microsoft Intune', but recently we found that we are not getting some devices details form Intune, those devices not assigned to users and those are in stock ro...
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