Disable real time updates on the AMB client

[Constantine Kr1]

Hello,

We are troubleshooting an integration outside of ServiceNow and the question was asked how we can disable the AMB (Asynchronous Message Bus) inside SerivceNow. Specifically, how do we stop the browser from making constant REST calls (aprox every 30 seconds) to the URI:   https://SNOW_INSTANCE.service-now.com/amb/connect

This behavior was seen by running the Chrome Debugger tools and recording network traffic on the network tab.

Is there a way to disable this behavior through a system property? I have tried setting this value to false without success "collaboration.frameset"

Thanks

[carlj · Accepted solution]

Hi,

We tried to stop this but ServiceNow told us that this is not possible to turn off and built into the core of the platform. I take it you have already turned of presence right? this is the max that we could do by changing the sys_properties and setting them to false.

glide.ui.presence.disabled

We instead had to stop the traffic at our proxy, to note: after we went from Fuji to Helsinki we saw a dramatic increase in network traffic that service now never prepared us for also.

Regards,