Disable ZZ_YY prefix from attachment when added through record producer

Chenab Khanna
Tera Expert

Hi,

I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it.

I can see the entry created in sys_attachment but under table name field, a prefix ZZ_YY is getting added which is making the attachment hidden.

Please find the field below - 

find_real_file.png

 

Record in sys_attachment - 

find_real_file.png

Can anyone help me get this attachment added in the record as it happens when add any attachment from here - 

find_real_file.png

1 ACCEPTED SOLUTION

@Chenab Khanna 

This worked well for me

1) I created Async After Insert BR on the target table

2) Script as this

a) Remove the ZZ_YY

b) Then use the Copy Attachment

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var gr = new GlideRecord("sys_attachment");
	gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
	gr.addQuery("table_sys_id", current.sys_id);
	gr.query();
	if (gr.next()) {
		gr.table_name = current.getTableName();
		gr.update();
		new global.VariableUtil().copy(gr.sys_id, current.getTableName(), current.sys_id); 
	}

})(current, previous);

Output:

1) The file added to the record

find_real_file.png

2) The file present on the attachment variable

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

56 REPLIES 56

Hi,

So the BR is in global scope

Does your table has Can Create checkbox as true in Application Access and Accessible from All application scopes

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, both the tables are accessible.

Hi,

Any error in system logs regarding cross scope issue

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

I did some changes in the script. It works fine now. Your script helped a lot. Thanks

Glad to help.

Would you mind marking your older questions as closed by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader