Does anyone have the recipient list template?

Renee5
Giga Contributor

‎05-19-2019 01:40 PM

For surveys and other targeted communications, ServiceNow states that you can upload an excel spreadsheet with a list of recipients. Unfortunately, the "download template" option is broken. Can anyone upload or send me the template so that I can create new recipient list using excel?

 

find_real_file.png

 

Thanks!

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Ken24
Giga Expert
In response to Daisy3

‎12-02-2020 10:50 AM

This issue is still present in orlando-12-11-2019__patch7a

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bsempe
Tera Expert

‎06-27-2024 12:42 PM - edited ‎06-27-2024 12:43 PM

Did anybody report this to ServiceNow? we're seeing this issue still on Vancouver 😅

I've seen the same sys_id on different clients/instances, which means it's a fixed sys_id.

Googling for the sys_id brings up documentation around the GlideExcelParser (which is probably what is used for importing the Excel into the Recipient List), so I'm guessing it's a fixed template that should exist in the instances OOTB, but doesn't.

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