Does Knowledge articles and knowledge categories capture in update set

Ansuha Chipuri
Kilo Guru

Hi,

Does Knowledge articles and knowledge categories capture in update set.

if no, how can we move articles and categories added in dev to test

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Ansuha Chipuri 

Nope both are not captured

1) export import category via xml

2) then export import the articles via xml

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Ansuha Chipuri 

Nope both are not captured

1) export import category via xml

2) then export import the articles via xml

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

hi ankur, 

i am not able to capture the KB category

Hi,

I just updated the response and it doesn't capture in update set after I checked the table dictionary entry.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ansuha Chipuri 

Hope you are doing good.

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Thanks!
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader