due date

ahsan4
Giga Contributor

I wanted to ask everyone for their advise on a requirement I am working with and I wanted to know what the best practice/method of developing this fuctionality would be.   Customer wants to have a field that will be used to display at form/list view a field that shows how many days from the due date are left.   Than each day that the request is not fulfilled it goes down from ex: 7 to 6 to 5 to 4 (they actually want it to turn red once it is 1 or less and also start going in to negative numbers as the due date is pas due).  

Where I am not sure how to go about this is because the they have one workflow for this one process but the catalog items are 20 + items that all have a different due dates.   Right now, they have not developed a due date solution and they are using the default that shows one day for all the items.

Questions are :

1) How do I apply multiple due dates to multiple items when the are using a single workflow?

2) How do I take the due date field and create another field on the Req to display in days and decrease into negatives

Thank you

1 ACCEPTED SOLUTION

ghsrikanth
Tera Guru

Hi Syed,



Please check the wiki link to calculate due date on any table, may be you can explore the option of defining calculation on due date on the catalog item request -


Using DurationCalculator To Calculate a Due Date - ServiceNow Wiki


Section 5




Mark if it is correct or helpful, feedback is appreciated


View solution in original post

6 REPLIES 6

Good luck man.


Hi,



can you please share what did you finally implement? did you create a custom table to maintain duedate for items ?



Thanks