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03-24-2016 07:34 AM
I wanted to ask everyone for their advise on a requirement I am working with and I wanted to know what the best practice/method of developing this fuctionality would be. Customer wants to have a field that will be used to display at form/list view a field that shows how many days from the due date are left. Than each day that the request is not fulfilled it goes down from ex: 7 to 6 to 5 to 4 (they actually want it to turn red once it is 1 or less and also start going in to negative numbers as the due date is pas due).
Where I am not sure how to go about this is because the they have one workflow for this one process but the catalog items are 20 + items that all have a different due dates. Right now, they have not developed a due date solution and they are using the default that shows one day for all the items.
Questions are :
1) How do I apply multiple due dates to multiple items when the are using a single workflow?
2) How do I take the due date field and create another field on the Req to display in days and decrease into negatives
Thank you
Solved! Go to Solution.
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03-24-2016 07:41 AM
Hi Syed,
Please check the wiki link to calculate due date on any table, may be you can explore the option of defining calculation on due date on the catalog item request -
Using DurationCalculator To Calculate a Due Date - ServiceNow Wiki
Section 5
Mark if it is correct or helpful, feedback is appreciated
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03-24-2016 08:15 AM
Good luck man.
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01-15-2017 12:12 PM
Hi,
can you please share what did you finally implement? did you create a custom table to maintain duedate for items ?
Thanks