Editing 'knowledge base' field for a published article bypasses approval process

Melanie9
Tera Contributor

We are using knowledge v3 and have two knowledge bases set up for our IT knowledge   -     'IT' and 'IT Technical'

The 'IT' knowledge base is client-facing and so we are using the 'approval publish' workflow. Articles can be contributed by itil staff, but must be approved by the knowledge manager prior to being published.

The 'IT Technical' knowledge base is visible only to itil staff and has 'instant publish' workflow so itil staff can contribute and publish articles.


We are finding that an itil staff member can publish an article in the 'IT Technical' knowledge base, and then edit the article and change the value of knowledge base to be 'IT' and the article is immediately moved to the client facing 'IT' knowledge base in it's published state - thus bypassing the approval process.

Is this expected behaviour?   This also seems to be a case with the my vanilla developer instance, so I'm assuming it is not related to our configuration.

9 REPLIES 9

BigMikeyVegas
Tera Guru

I am attempting this same process, and I have run into a road block. We just upgraded to London, so that could be the issue. I was able to setup the When to Run, but I am not able to find Workflow in the Actions portion. Can you validate that you are writing this against the Knowledge [kb_knowledge] table or is it against another?

The business rule is running on the table kb_knowledge.  We are running Kingston.

Damn. 

 

Thank you.

Hi Mikey,

In case it helps, we have now migrated our DEV instance to London and activated the 'Knowledge Management Advanced Installer'. It looks like the versioning functionality that comes with the plugin will sort out our issue.

Cheers,
Melanie.

Sorry for the long delay, 'shiny objects' got me. This worked. Thank you for your suggestion/assistance.