Email Notification not sent.

[Alok21]

Hi,

I have created an email notification and it should be sent when new record is inserted in table relocation.

When a new record is created, email notification is not getting sent and remains at outbox.

Would appreciate your help on this. 

Regards,

Alok

[Mark Stanger]

It should be.  Can the user you're sending to receive other email notifications?  For example, do they receive incident assignment notifications, etc.?

[Alok21]

Hi Mark,

I checked and the user is not receiving email notification for Incident assignment notification. It is getting saved in Outbox. Note- The state field is Ready and not processed in the outbox.

Also do i need to select any category for Category field?

[Mark Stanger]

Are there any users that are receiving mail from your instance? If so can you try assigning to them to see if the notification goes out?

[Alok21]

Hi Mark,

I tried to sent to my personal email ID, but still it is moving to outbox.

Regards,

Alok

[Mark Stanger · Accepted solution]

It sounds like email is not sending at all...to any user...from any module...from that instance.  If that's the case you probably need to enable email sending in your system properties.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/reference-pages/refere...