Email set to received-ignored because its size exceeds the value

[kyren_cooper]

Hello,

I was unsure which section to post this question so I apologies if this is the incorrect place.

We use an Inbound action to process emails for a customer. One of my customers raised a concern that a few of their emails weren't being converted to incidents.

When reviewing the emails logs I found the received emails had been set to ignore with an error message of : Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes

is it at all possible to open this up so that the exceed value is greater than what it's currently set to? what would the implications of doing this be? if any.

Many thanks

[Michael Fry1]

As stated not to exceed 16mb limit or possible performance problems: Email Size Limits - ServiceNow Wiki

Have you review those emails to see why they are so large?

[Heather White]

I am getting the same message in my instance, and I honestly don't know why the email is so large.   I sent the email when testing my inbound action from my Outlook Web Client.   Is there a way to troubleshoot this, using what's in ServiceNow?

[Michael Fry1]

Do you have icon's in the your email? those icons like twitter, facebook, etc. Those will could add to the size of the email.