how can we restrict the user to only one request per catalog item if he has already an existing open request for that catalog item. for example If a user has an open request on catalog item 'X' again he is trying to raise the request for the s...
I've just started learning how to use UI Builder and would like to delete some of the test experiences I created. How can I delete them? I don't see anyway to delete the entire experience. Also, when in an experience, how can I delete the page I cr...
Hi, We are having issues when it comes to mapping data contained in a multivalue field in AzureAD\Entra into a String field in the Service Now User record. In Azure we've tried such techniques such as targeting the specific item e.g.Item([field], 1)a...
I'm attempting to establish a series of sequential approvals using the flow designer to enable multiple layers of approval for a single item in the catalog. In the previous workflow system, I could incorporate numerous approval stages without alterin...
Hello ServiceNow community, Currently, I am trying to convert a date from a subject email so that it reads correctly in the Change module Start date. The date in the email is structured as M/D/YYYY @ HH:MM PM/AM. For my use case, I have been assigne...
Hi,I created a quick message, but I'd like to make it available to more than one group. Currently, I can only select one group at a time. Is it possible to grant access to quick messages for multiple groups? Have you had any experience with sharing q...
Have a requirement to create an interactive filter on the remote table. Following the custom interactive filter example is not helping https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/dashboards/reference/r_CustomPublisherE...
Hi all,how do I remove this server from business service.I have marked this server to non operational and install status to retire this is still showing in business service.
We are migrating from Agent Workspace to CSM/FSM Configurable Workspace. In Agent Workspace only certain forms were configured for the workspace, and if a user opened the wrong type of record they would often see the info message: This form has not ...
Hello Eveyone, I am currently looking for implementation of Agile Module on Mobile Application.I have enabled plugin Agile development v2 [sn_store_agile_mob, 1.1.0 U], but not able to check the Agile module on mobile application. Can someone guide m...
Hello,I have a catalog item and need to perform the following actions, as described in the questions below:1. How can an assignment group be made responsible for a catalog item?2. How can a catalog item be made available to 'All' or restricted to a s...
We have been trying to implement an empty search state on our now mobile app which links to the taxonomy topic navigation page. We have followed the steps detailed in Configure an empty state for search results (servicenow.com) but the empty search i...
Hi, On the service portal when you submit the request it takes you to Request summary page and when i click on RITM# it takes me to the RITM page. Now what we need is we need to add a Related list where i display associated catalog task and on the re...
Hi Guys,I am trying to alert users on a Service Catalog item when they select a public holiday or a weekend. The problem is it is very erratic, sometimes it works but sometimes it doesn't.Here is the code I have on the instance and the I tried with b...
Greetings everyone, I wanted to know if it's possible to create a new "Time" variable type. Unlike the 'Date' or 'Date/Time' variable types, this would just show the time, alone. There is already a 'Time' type for form fields, but this doesn't seem t...
