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User Criteria

Hello, Brief background: We support multiple companies within a single SNOW instance, and most of the companies have their individual catalog items. For that, we utilize "User Criteria".  We also have an L1 desk that handles all of the companies, and...

Grayed out list collector in flow designer

Hi Experts,  i'm trying to raise a catalog request using the flow designer , the catalog item contains a mandatory List collector that i need to populate , but the list collector variable remain grayed out (see attached) .  Kindly suggest if you know...

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varunsharma by Kilo Contributor
  • 483 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer -

How do I add the condition for e.g. If the created date = > 2 minutes in the attached flow designer action either using flow variables or custom action.  

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VarunS by Kilo Sage
  • 462 Views
  • 3 replies
  • 1 helpfuls

Flow Designer

Hi everyone, I'm working with Flow Designer in ServiceNow and need some assistance. I would like to add a line break within a task to improve readability and formatting in my flow. However, I'm not sure how to achieve this.Could someone please guide ...

AoifeS by Tera Contributor
  • 364 Views
  • 2 replies
  • 0 helpfuls

Importing Binary Data from ServiceNow to Access

I have been tasked to create a disaster recovery database in the event that ServiceNow (SNOW) goes down.  I did an XML export of a SNOW knowledge base and was successful in importing it into MS Access.  I was even successful in determining the relati...

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mbernste by Tera Contributor
  • 844 Views
  • 12 replies
  • 1 helpfuls

catalog client script to set vlaue

hi i have a requirement to set value of Priority on Requested item based on 2 variables, x and y so i have written a client script on load to set value of priority based on x and y values, after submitting the req the values of priority is good , but...