Resolved! How To remove Field from Service Operation workspace
Hello Team, I want to remove the below fields from the Incident form in the service operation workspace, Can anyone suggest how to do that?
Forum Posts
Update in sys_attachment from RecordProducer does not trigger flow (ZZ_YY entry)
Dear community,I am on glide-vancouver-07-06-2023__patch9-hotfix1-05-22-2024.We have a recordproducer that creates change requests in the change_request table.When someone uploads a file to the catalog item form, then this attachment gets stored in t...
Date/ Time Issue
We are having a field whose type is date/ time which is populated wrongly due to a different time zone.For example: I have passed the value for this field as 08:30:00 from the Json but on the form, it is giving the value as 09:30:00 Can anyone please...
How use guided tour client apis script in service portal for a table form?
Hello All,I am trying to use the guided tour api in my script particularly in service portal, but not sure how to call it or where to write it, client script/script include/widget etc?Guided Tours - Client Docs I want to call it after the tour is en...
Attaching attachment via scripted rest api
I'm trying to create a scripted rest api what would handle attachments coming in together with the JSON integration message. So when we receive the integration message on that specific endpoint, it does create the request and request item as suppose...
ServiceNow how to... reset the slow query module
The views expressed in this video are my own and they are not endorsed by ServiceNow.In this video, we are going to focus on resetting the slow query module. https://youtu.be/g0nlNlQGXxo The goal of the video is to help ServiceNow admins to do an ini...
How to create multirow variable set as input in Dynamic Flow in Flow Designer
I have several similar catalog items that use the same multirow variable set. I would like to create a dynamic subflow so I don't have to repeat the logic several times, but I'm stuck on the input. I'm not sure how to create the Array.Object fields ...
Enable AI Search on KB portal
Hello,Is there a way enable AI search on KB portal. Thanks in advance
Resolved! Can't created Standard Change Request via Flow Designer
Hi Experts I've try to create Standard Change Request via Flow Designer, but change type is ignored. 1. try to [Create Record] action & Result 2. try to [Create Standard Change Request] action & Result 3. Custom Action with script Result of ...
IP Address Management in ServiceNow
Hi all,We're starting to look at ServiceNow for IP Address / Network Management. Not using Discovery just yet, just manual population.We're considering using the IP Network (cmdb_ci_ip_network) table, but we're unsure if it's exclusively intended for...
How to add a "quick filter" at top of custom report/dashboard?
If I go into any built in list in ServiceNow (ITSM), such as the Incident view, I can have "quick filters" at the top of each column where I can search quickly against the list. Like, below the column header, the dark grey bar with search boxes below...
Configurable Workspace tabs
Hi, Is there a way to enforce "Details" tab to open first instead of "Playbook" tab keeping the Playbook tab position first and then Details tab like in below screenshot?
Resolved! Employee Center Portal menu color
HI Community, I'm branding Employee center and when I change the Navbar link hover color from branding editor it changes the link hover color for both the primary menu up top and megamenu (gold color). Is there any way I can change the link hover col...
SLA Definition changes
Hi Team,We recently figured out that the SLA response and resolution definition may need some changes in the filter conditions. So I wanted to know if it is good to modify the existing SLA definitions with the updated conditions and move it across en...
Is there a way to boost knowledge search results according to language?
Hello, expertI'm thinking about improving the searchability of the knowledge management we use in Global.Knowledge written in any language is available to all users, but I want knowledge that matches the user's language to be searched preferentially....
