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‎01-11-2025 12:20 AM
Hi
I have created a simple notification and used template but template content is not working but when i am writing email body it is taking. what could be the possible reason.
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‎01-11-2025 12:21 AM
Hi @Amit_H ,
Make sure you have not written anything in notification body, if you will write anything in notification body even a single dot or space then email templates wont work. It is give first preference to email body.
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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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‎01-11-2025 12:21 AM
Hi @Amit_H ,
Make sure you have not written anything in notification body, if you will write anything in notification body even a single dot or space then email templates wont work. It is give first preference to email body.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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‎01-11-2025 12:43 AM
Thanks @Runjay Patel
i was having space in email body, after removing it worked.