Email template not working in notifications

Amit_H
Tera Contributor

Hi

I have created a simple notification and used template but template content is not working but when i am writing email body it is taking. what could be the possible reason.

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Make sure you have not written anything in notification body, if you will write anything in notification body even a single dot or space then email templates wont work. It is give first preference to email body.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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2 REPLIES 2

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Make sure you have not written anything in notification body, if you will write anything in notification body even a single dot or space then email templates wont work. It is give first preference to email body.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Thanks @Runjay Patel 

i was having space in email body, after removing it worked.