Embed item is not working in article body in knowledge article

[kavita_mishraKV]

Hi Team,

In the knowledge article, we have a section called "Article Body." Within this, there is an option to insert or edit media. However, when we insert an Iframe and save the record, the link is being removed automatically.

Please find the attachment for your reference

Attachment for your reference

[Runjay Patel]

Hi @kavita_mishraKV ,

you can find the solution here: https://www.servicenow.com/community/itsm-forum/users-unable-to-embed-videos-into-knowledge-articles...

Accept and like the solution if it helped you

[Ravi Gaurav]

Hi @kavita_mishraKV 

Similar thread is found :--- https://www.servicenow.com/community/itsm-forum/users-unable-to-embed-videos-into-knowledge-articles/td-p/758617

OK found the answer which doesn't seem to be in any of the other articles on this subject.

The ability to allow embed code into a Knowledge Article seems to be controlled almost exclusively (in London at least) by:

System Definiton -> Dictionary Table = kb_knowledge, Field = text Click the advanced view link Set Attributes = serializer=com.glide.script.TranslatedTextXMLSerializer,html_sanitize=false

Adding the ",html_sanitize=false" string at the end solved the whole issue

May be worth noting that urning off the glide.html.sanitize_all_fields system property does not actually do anything in this case. The above works even if the system property is made active again.