It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.
Can someone a) tell me I'm wrong and how to do it or b) why this is the case.
I would first try to host that video somewhere else like youtube or vimeo and then use that site's emben code to embed it in a knowledge article. ServiceNow isn't really optimized to stream video so I've typically had much better performance out of other options like those I mentioned.
I would first try to host that video somewhere else like youtube or vimeo and then use that site's emben code to embed it in a knowledge article. ServiceNow isn't really optimized to stream video so I've typically had much better performance out of other options like those I mentioned.
