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12-29-2014 08:20 AM
It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.
Can someone a) tell me I'm wrong and how to do it or b) why this is the case.
Thanks!
Steph
Solved! Go to Solution.

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12-29-2014 08:57 AM
I would take a look at this wiki article for adding new video types that can be embedded.
Adding Media to HTML Fields - ServiceNow Wiki
I would first try to host that video somewhere else like youtube or vimeo and then use that site's emben code to embed it in a knowledge article. ServiceNow isn't really optimized to stream video so I've typically had much better performance out of other options like those I mentioned.

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12-29-2014 08:57 AM
I would take a look at this wiki article for adding new video types that can be embedded.
Adding Media to HTML Fields - ServiceNow Wiki
I would first try to host that video somewhere else like youtube or vimeo and then use that site's emben code to embed it in a knowledge article. ServiceNow isn't really optimized to stream video so I've typically had much better performance out of other options like those I mentioned.
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12-23-2016 03:48 AM
Hey Brad - Is there any security issue if i make html_sanitize=false?
If i don't want to use this property, is there any work around?
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07-13-2018 02:06 PM
Hi Brad,
Unfortunately the Wiki page is no longer available. Would you happen to know how I could add a youtube video to a service catalog item?

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07-16-2018 06:27 AM