how to publish retire knowledge articles

[mohammedhyderal]

Hi All,

I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,

someone please help on this will really be appreciated

[Chuck Tomasi]

Hi Mohammed,

I would recommend copying and pasting the content to a second article and leave the first retired. I don't see an easy way to reactivate the KBA on the UI. The other option is to write a script to restart the workflow and reset the stage.

[mohammedhyderal]

Hi tomasi,

thanks for the prompt reply,

Can you please help me with the script?

[bpippert]

We created an "Unretire" UI Action that sets it back to draft and sets the valid_to date to 2 years out.

Condition: (current.workflow_state == 'retired')   && (current.canWrite())

Script:

var d = new GlideDate();

d.addDaysUTC(730);

current.valid_to = d.getDisplayValue();

current.workflow_state = 'draft';

gs.addInfoMessage("Article " + current.number + " has been set to Draft");

action.setRedirectURL(current);

current.update();

[mohammedhyderal]

Hi Brad,

But article workflows are not trigerring,

please suggest