Resolved! How to link a task with another task in Visual Task Board?
If there are two tasks which are relevant to each other then how do we link them in Virtual Task Board? I could not find the method handy in Visual Task Board
Forum Posts
Parent and Child Transform Map
Hello, Is there a way to create parent record and child record using one transform map? Or do I need to create a business rule that will update the parent field of the record after transform? What's the best way to do this? I tried using a field map ...
Flow Designer Parse JSON Response using new lines on Work Notes
I'm trying to parse the JSON Response from the API call with new lines and then update the work notes. It seems like during the test, the response is not being parsed as expected. Anyone knows how to parse this correctly so the work notes can be upda...
Resolved! Restore a backup after Zboot?
Hi all!I have a client to would like to test the restore of a backup after a Zboot. When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance ...
Resolved! percent complete color
I want the percentage complete to be gray when it's 0. But It won't change. the attributes for the percent complete field_decorations=rollup_calc_field_decoration,target_field,target_threshold_colors=0:gray;50:khaki;90:lightgreen;
glide record for loop help
hi All , i have a list of incidents stored in a variable ( separator is comma )var1 = 'inc1 , inc2 , inc3' In my server side script i need to do a glide on the incident table and query for each incident number , one by one ( first query for inc1 , th...
Resolved! List of all users in the watchlist of all incidents
Hi All I need to scan through the watch list of all incidents to see if a a user is present in watchlist of any open incident . As i will be doing this using a script include , is there a table containing the list of all users added to any incidents...
Direct user to workspace on login, then stop redirect
I have a need to have users directed to a configurable workspace as soon as they login. I used the SPEntryPage() script include to do that. However, once you are on the workspace (if you don't have admin or itil), then it doesn't let you navigate awa...
Resolved! Use Flow to Prevent Field Updates
Hello everyone. I have a requirement that I'm not sure how to approach. A client wants to have Case Tasks created when a Case's State field updates to a specified value (for the sake of example, let's say Open). At the same time, the client wants to ...
"Refresh from LDAP" does not query LDAP but Scheduled OU Definition does query LDAP (Now Platform)
The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record ...
Service Now Instance Scan
In the rapidly evolving landscape of healthcare management, organizations are constantly seeking innovative solutions to streamline processes and improve overall efficiency. ServiceNow, a leading platform for digital workflows, has emerged as a game-...
Resolved! Knowledge Base Reporting
Hello All I have been asked to provide a report on who is accessing 2 specific Knowledgebase's Areas is this possible?They require as much info as possible?
Resolved! What is the best practice for setting up data archiving and data deletion?
We are looking to set up data archiving and data deletion across all our instances and I am seeking some best practices and ideas from other Service Now users. Below are some considerations we would like to adopt in any policies: Cloning instances - ...
Universal request opened_for field mapping from record producer
I've created a record producer for a task extended table and have enabled universal request (UR Certified). When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring...
Resolved! How can I Configure Read Access Controls with custom roles?
Hello!So I have 3 custom roles, let's say their names are x_admin, x_lead, and x_user. I'm working on the assessment instance table [asmt_assessment_instance] and I'd like to limit read on metric type "xyz" depending on the 3 roles above.So users wit...