Request onboarding to a Service
How to create a catalog item to request onboarding related to a Service. Find all available onboarding types for a Service Offering below in the choice fields. Please help. Thanks.
Forum Posts
sub-category popup should be visible.
Hi AllI am building a new catalog item named xyz user selects the sub-category popup should be visible.the total subcategory is count is 40 i have displayed 40 popups on the portal page, I am using Richlable text and client script also but the soluti...
Database view not showing correct records
Hi, We are creating a database with different 3 scoped custom tables, and they have nothing in common. We have created left join data base view with sys_id not null, however it shows extra and duplicate records and not the correct set of records. Ca...
Resolved! Advanced reference filter
Hi all. I defined and advanced reference filter on an attribute on a form. The reference filter is: javascript:"company.u_country=" + current.u_country On the form it's working. I added the same filter on the same attribute on a portal widget ...
Resolved! How to restrict visibility of an icon link widget on portal
Hi, I have a icon link created on portal home page upon click it takes to some external url, which i want to make visible only for particular users. I have a user criteria and i want to display only for those users. can anyone please help me how to...
GlideMultipleUpdate is not triggering Business rule
I have BR which triggerss when record in table is update. Business Rule (BR) isn't firing when I update records in the table using GlideMultipleUpdate. However, it works perfectly when I update records with GlideRecord. Is this expected behavior, or...
ATF waiting on another Test
Hello Community,when working in parallel on ATF we get the following message here and there and then then have to wait for another test to complete:"Waiting to modify one or more existing records currently being modified by another test. View all tes...
Resolved! Script to change the Incident state from Onhold to progress
Hi All Whenever an incident task is removed from on hold then the incident also should be removed from on hold only If no other incident tasks under that incident is already on hold awaiting caller. Can anyone help ? Thanks
Resolved! How to link a task with another task in Visual Task Board?
If there are two tasks which are relevant to each other then how do we link them in Virtual Task Board? I could not find the method handy in Visual Task Board
Parent and Child Transform Map
Hello, Is there a way to create parent record and child record using one transform map? Or do I need to create a business rule that will update the parent field of the record after transform? What's the best way to do this? I tried using a field map ...
Requirement for SSO setup with ADFS (on premises) or Active Directory Federation Services
Requirement for SSO setup implementation with ADFS (on premises)1. Can anybody help on the documentation available on it. 2. If you have done it, please share the challenges you faced3. Please share the steps to be followed to implement this. 4. As S...
Servicenow Sharefile replacement
Hello everyone currently we use sharefile for external users and we are looking to get something else in place that integrates with SNOW, we don't want to use SNOW as a secure data repository does the community have any suggestions I could investigat...
Flow Designer Parse JSON Response using new lines on Work Notes
I'm trying to parse the JSON Response from the API call with new lines and then update the work notes. It seems like during the test, the response is not being parsed as expected. Anyone knows how to parse this correctly so the work notes can be upda...
Resolved! Restore a backup after Zboot?
Hi all!I have a client to would like to test the restore of a backup after a Zboot. When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance ...
Hide the Approval Stage on portal ased on condition
According to th workflow developed if user selects choice whose value contains remove in request_type variable , then it is skipping the secong approval.but on portal that approval stage is visible , which should not be visible if request_type is for...
