Enable live agent chat for now assist in virtual agent

Dinesh90
Tera Contributor

4 weeks ago

Hi Community

We want to enable live agent chat for now assist in virtual agent.
Kindly let me know the process or configuration to enable live agent for now assist in VA ?
We are using OOTB now assist in VA bot, and want to enable live agent chat for the same.
Please let me know if you are aware of the steps to configure the same ?

@Ankur Bawiskar @GlideFather @Chaitanya ILCR @Nikhil Bajaj9 @AJ-TechTrek 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Hi @Dinesh90 

Below links provide you all insights:

https://www.youtube.com/watch?v=RsRXocHO3CQ

 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

https://www.servicenow.com/community/employee-center-forum/how-to-enable-live-agent-support-on-virtu...

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