Encrypted email from ServiceNow

[Niranjani]

Hi Team,

We have a requirement to send password protected email from ServiceNow to the recipient. The email body should be visible only if the user provides the proper password. Can anyone help on this requirement.

Thanks,

Niranjani

[Mark Manders]

What exactly is your use case? How is the recipient going to know that password? 

There is no OOB possibility for this except loading a password protected attachment to the email and send that to the recipient. But sending text that only is readable when entering a password is not possible for as far as I know.

[Niranjani]

Hi @Mark Manders ,

We will be sending passwords in a separate email and only when the recipient enters the correct password the email body should be visible.

Thanks,

Niranjani

[Mark Manders]

Your requirement is not going to work with ServiceNow. You could check if there is something on the share or in the store, but OOB SN will not support this. Besides that: any information in your email will need to be in the system as well, so it can always be found. Why not create a table with that information and make it available for the person who is receiving the email (and nobody else). 

Even if there is a 3rd party application that can provide this for you, you need to make sure it will work on every email platform (will Outlook show the same behavior as GMail and does webmail have the same possibilities as a mail app on a mobile device?

Your requirement must come from something security related, but I think you need to come up with other possibilities then password protected emails from ServiceNow.