Hello,
I have a lot of word docs to set as Knowledge articles into service now.
They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert boxes :
But in service now, it's kind of limited.. Or even impossible. And that's a real issue for me, i need to be able to provide tools to have (more or less) the same layout in Service Now than word docs.
I have search about that here and using google, but unfortunately, there nothing possible "ootb". Except maybe, using external editor such as ultra-edit. But not sure it"s easy to link this kind of external product to Service Now.
If anyone has the same issues and some solutions, i am really very interested! Thanks in advance!
I also found a workaround.
I can declare CSS into each article, and use google fonts to have some icons. Except some SN bugs, it works pretty fine :
But this totaly not user friendly unless you have some html skills.
So i guess i must use an external editor as suggested by Amanda to make users create their articles and then paste into service Now.
But they're will be still issues when updating. Unless users copy from SN to the external editor.
What a mess! I'am really suprised that a "leader" on the ITSM market provide such poor tools for editing html.
