Example of setJournalEntry(Object, String)

[Tadz]

Hi, how do we use setJournalEntry?

I tried setJournalEntry(current_record,'string i wanted');

is this wrong?

Thanks,

Tadz

[Ankur Bawiskar · Accepted solution]

Hi Cris,

You need to use it in following manner.

example as belows:

var fieldName = "work_notes"; // it can be work notes field or comments field

var incRec = new GlideRecord("incident");

  incRec.addQuery("sys_id", sysId);

  incRec.query();

  if(incRec.next()){

  incRec[fieldName].setJournalEntry("hello");

  incRec.update();

  }

format is as belows:

objectName[nameOfField].setJournalEntry("value you need to set");

Please mark this answer as helpful. This will work for sure.

[Oya Orhan]

Hi Ankur,

Thanks for helpful post.

I would like to make an addition: If you add a user name to your code, you can define the journal entry's owner

objectName[nameOfField].setJournalEntry("value you need to set","user_name");

ie:

var vCloseStr = 'Change Cancelled as the state was New and the change has passed it\'s start date/time';

grCR['work_notes'].setJournalEntry(vCloseStr,'admin');

[Randall Arnold]

this code fails to execute for me...