Exclude and Preserve CMDB tables

[VivekSattanatha]

How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. 

For a note , the existing OOB preserve and exclude option is not working for CMDB tables

Regards,

Vivek

[sachin_namjoshi]

We also faced similar issue and out CMDB size is huge.

We added custom solution to preserve CI and relationship data.

Here is summary of solution:

- We have Data pump integration with oracle instance to push daily CI and relationships records from service now to remote oracle instance

- We make sure that these we push only delta records during daily run to avoid any duplicate records.

- After clone, we run ODBC driver imports to import CI and relationship records from remote oracle instance DB to service now.

This works for us all our non - prod instance.

Regards,

Sachin

[VivekSattanatha]

Thanks but this is a hard way and in my opinion ServiceNow would provide some solution for their customers.

Also how did you handle user and role management during cloning. Currently I am cant preserve users with their appropriate roles.