What is Spoke?
what does spokes reference in servicenow?.. how it works?. why it is used?
Forum Posts
Resolved! Portal Configuration
PROBLEM: Trying to debug issues on an instance I've inherited. This is on a custom portal (ie not the out of the box "sp" portal). We have a portal page for a record producer that is rendered via a widget cloned from SC Cat item. The issues include o...
Resolved! Getting Wrapped Conversion Error:The undefined value has no properties error when trying to create a catalog task through workflow
Hi, When i am tring to create a catalog task through workflow getting an error Create a Task: org.mozilla.javascript.Wrapped ConversionError:The undefined value has no properties Any solutiion for this
Deleting a Company
Firstly, I'm pretty new to ServiceNow, so please forgive me if I get terminology wrong, or ask odd questions. I have a requirement to be able to remove a Company and all associated data from an instance. I know this is not considered best practice, b...
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software?
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
Is anyone using Knowledge Ownership groups, what are your non technical pros/cons and is there any alternative?
We currently are in a state where we don't have owners on articles and are not able to edit. We need to set ownership of each article. What have you found as far as pro/cons/gotchas with setup of ownership groups? Any recommendations on selecting gr...
How to get the Flow sys_id (sys_flow_context.sys_id) from the trigger record sys_id?
In a background script editor, I successfully ran the following methods to cancel a Flow Designer workflow: var gpa = new sn_ph.GlideProcessAutomation('91dd1c84dbc73b849aab755a8c961993');gpa.cancel('manually cancelled'); My issue is that this method ...
Instance scalability - high volume of events and thousands of users
Ahoy, I'd like to ask/search for someone who managed to has the instance's performance (available memory, number of processing nodes, etc.) upscaled. Our instance is suffering from low resources. The instance's performance is - judging by the perform...
Knowledge Base Article Template
When selecting templates to choose from on Knowledge Base, the standard template seems to be the only template that auto-fills in the article body with a preset of information. I'm not sure where to go to view the standard template to possibly edit i...
Submit new Record Producer record but keep user on form with values set
Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep c...
Resolved! ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
Vulnerability Response Unclassed Hardware Records
Our Tenable integration is creating Unclassed Hardware records in the CMDB, currently the name is being populated with the NetBIOS information and we would prefer to have the DNS name instead. I am looking for some guidance on two things:1. Is there ...
Resolved! Issue with Task List view when "tags" are added as a field in San Diego
I was wondering if anyone else has run into this issue once upgrading to San Diego. We noticed that if any of our users had the "tags" field added to their list view of the task table (for example My Work), that the cog (to add/remove fields), dropd...
Passing an encrypted/password2 string to MID Server jar file no longer works
I have a scoped application that that passes data to a MID Server to do some work. To do that work it is necessary to pass a custom password (stored in password2 field) through the ECC queue. The password is contained inside the payload of the ECC ou...
