Im trying to remove kb articles which are published more than 5 years, using flow designer. but no luck it is not picking up anything. this is the trigger im using, as part of developing im trying to change to valid to certain date. Please give me...
Are there any guidelines/recommendations/best practice on creating custom fields? I heard someone saying that ServiceNow says not to create more than 25 fields on OOTB forms like INC, PRB etc.
Hi, I need to know the difference between retire, suspend and unsuspend instance and how it can be applied on on premise instance. Thanks
I am about to do a clone from Live to Dev and I don't want to lose all my AI search configuration. What is the best way to preserve it?
Hi, we have a requirement where we need to set the maximum size for attachment type field in service portal. could you please suggest any solution, "How to set max size for attachment type field using attributes in service portal"?. Thanks & R...
Hello, We are running issues on the AI search for translations. What we are trying to achieve is when I search the english name of the catalog item it should be displayed on other language such as Brazilian Portuguese. I read the documentation in Rom...
Hello everyone, hope you are well. I am trying to add another pricing field to a catalog item, similar to the recurring price field that exists out of the box, except it is a one time extra charge for delivery fees. Is there any way that I can go a...
I am looking to underline all the clickable links that appear in the homepage of the service portal. I am not trying to underline any specific link, but all the links which are clickable on the home page (eg. All the Short description of the incident...
Is it possible to change the PopUp message that shows when update set is changes ? "Your update set has been changed to ......"? If its possible to change where should I do the changes?! Thanks in advance
Hi, I have add a list type field which reference the sys_user table.I can add some users into the list and let the users in this list able to read/write the record. There are some OOTB ACL which is allow the user who created the record access the rec...
My company has a requirement to tie multiple email addresses to a single user account. I was unable to find a good way to accomplish this via searching so hopefully someone in the forums can assist in pointing me in the proper direction.Here's our s...
I have a number of CIs that represent an "appliance" in the environment. The appliance is a deployed instance of a tightly coupled application and operating system stack that performs a single dedicated function on the network. In most cases, the ins...
Hi there Community... I have two questions about Custom URLs. Context: A client of mine is wanting to have (desired architecture) two custom URLs implemented for their PROD instance. it.domain.com and hr.domain.com Upon authentication, they ...
How can I add an announcement banner on mobile app NowMobile?
