When I open a change, I can 'Propose a New Change Template' from the hamburger menu. But when I do this, it doesn't create a record in Change > Standard Change > Open Proposals. But I can create a template by using New in that menu. Likewise, when I ...
I'm working on creating Incident tasks that will be automatically added to tickets based on conditions within the incident information. I have the tasks being created successfully, but the default view for the incident form does not include incident ...
Our customers created case via the web portal. Our engineers work in the incident. All the updates that should be visible for the customer are synchronized between case and incident. When a customer adds an attachment to the case, it is not visible i...
After enabling Contextual Search on Incidents and Calls, I see when a catalog item is found by the search, our options are "Preview" and "Order" We don't want our help desk staff filling in Service Catalog requests for items that are available, so ...
I have a requirement to auto-create catalog request through email inbound action, my approach is to use the Cart API(any better solution?) in inbound action script, I set up the inbound on sc_req_item table but I am not doing a current.insert() other...
Suggest KB articles based on the text entered by end user in form .
I'm just starting with ServiceNow, and have some basic, mostly yes/no questions relating to business rules and conditions for starting them. Do field_name.changes conditions specified in 'When to Run' evaluate to true when doing an insert or delete? ...
I am looking for a glossary of term for ServiceNow. One that is a complete glossary, from incidents to surveys....etc... It would be nice if you could go to one place like the old wiki glossary of terms: https://old.wiki/index.php?title=Glossary_of_...
What is the significance of Source and SSO source fields on the User form?
Hi, I have a Redbase database in which a customer is keeping data that we want to import on a regular basis for their Change process. The JDBC Driver is not supported by default, so I uploaded the Redshift JAR file for the MID server, and created a...
i made this function to take user preference in script server:it returns me an object, why? The value is a string.
I made JSON on OpenWeatherMap like below and I tried to call REST Massage in Script-Background of ServiceNow by entering JSON's script below and clicking "Run Script".However I couldn't call REST Massage. If someone knows solution, please let me know...
Hi, What is the best practice for returning objects back to the Store version? If you revert to the (previous) Store version the change is captured in an Update Set, but when you promote it to a higher environment, it appears as if it is customizatio...
Here is a simple catalog item with a list collector variable.In addition, this catalog item has a simple client script that setsValue () the contact sys_id to a list collector variable.SetValue () works fine for internal users, but I get an error for...
Hi creating a dashboard from the managed docs data - have a mix of document revision and document tiles. We add a group to the group permissions tab on the managed docs to determine who can view and edit the document and their revisions. When creatin...
