Exclude email domain from all notifications

[Mathias Johans1]

Hi all!

We have gotten a requirement from one of our customers, to never send them any email notifications from our ServiceNow instance. Is there a way to "globally" exclude their domain, instead of configuring every notification separately?

I was thinking about using an Before business rule on sys_email table, but it seems like the email is processed before the business rule. Any suggestions?

Thanks!

[Ankur Bawiskar]

Hi,

you can disable sending email using properties;

in left navigation type email properties -> Email sending enabled should be false

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Mathias Johans1]

Hi! Thank you for replying!

The trick is, that we need to exclude a specific domain from outgoing notifications. All other notifications should be sent normally. This configuration deactivates all notifications to all users..

I.e if I update an Incident and the caller email is "person@servicenow.com" and a user in watch list is "me@advania.com". Then the email should only be sent to "me@advania.com", because we want to exclude all notifications to "@servicenow.com"

[Ankur Bawiskar]

Hi Mathias,

So it depends on particular email address.

For example if 2 recipients are present one from advania.com and one from servicenow.com

then servicenow.com users should not receive

for this you would require to have some code on sys_email table only; remove the recipient you don't want. you need to use proper condition probably for this

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[SatheeshKumar · Accepted solution]

Hi mathias,

Check the below article, it should provide  a solution to you!

https://community.servicenow.com/community?id=community_article&sys_id=83a7a5acdb60ebc09d612926ca961...

-Satheesh