How to turn off VTB notifications for my board

[Christine24]

I have a VTB that I am using but whenever I create a new task and add someone as an assignee, they get notified. This is fine in theory, however, some people who get notified are unable to see my board because they are not a member of it.

Is there anyway to turn off either notifications for people who are not members of my board, or for the entire board (just my board and not all task boards) in general?

Thanks!

[Alberto Consonn]

Hi Christine,

you should put a condition to the below OOTB Email Notification related to VTB, check the following official documentation:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/use/visual-task-boards/reference/...

Example:

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Paul Curwen]

Hi Christine,

The only way I know of to do this currently is to amend the conditions on these Notifications:

You will need to write an advanced condition to check if the assignee is a member of the current board by checking the table: vtb_board_member

[Christine24]

Thanks guys! That's what I thought but wanted to verify. Appreciated. 🙂

[Alberto Consonn]

You're welcome:)

If I have answered your question, please mark my response as correct.

Thank you very much

Cheers
Alberto