Exclude KB Articles from Service Portal search results

[kirakuna]

Hi everyone,

I'm looking for a way to exclude some KB articles (or even better, a category/subcategory) from the Service Portal search results, to obtain a similar behaviour to the catalog_item's "no_search" flag.

Searching in the community, I haven't found any solution directly applicable except by modifying the scripts in "search_source" but there wasn't any reference to the flag mentioned above.

How can we solve this problem?

Thanks

[Aman Kumar S]

Hey,

You can follow below article for solving your issue:

How to exclude certain articles from Knowledge search results for certain users?

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂