Resolved! Import Set API
when to use importset API and not? what special advantages over using tableAPI or Scripted services?
Forum Posts
SLA Schedule Source Field
I have a catalog item that has a due date field in it. I need the SLA to be reactive to the date on the form so I created a custom Due Date (date field) on the sc_req_item field and in the workflow set the value of this field to what was on the form....
What is a change request?
I'm trying to understand the concept of change request? what is it ? and why do we want to create a change request. Thank you.
Resolved! How to add button in Service portal?
Hello,We need to add a button like continue.Earlier we used add it by a macro variables but service portal it won't support.can some suggest an alternate method for it?And also on click I need a generate a page which shows some information.In normal ...
Resolved! I want to put an if condition with glide record script on the workflow that creates GTASKs (child tasks) of a GREQ when complexity is medium or complex checking the number of GTASKs if it is 0 or not.
Hi Guys,I want to put an if condition with glide record script on the workflow that creates GTASKs (child tasks) of a GREQ when complexity is medium or complex checking the number of GTASKs if it is 0 or not. I want to query the u_incident_task table...
SAML 2.0 X.509 Certificate renewal for Azure SSO integration
Hello All,I have a, possibly silly, question around SAML 2.0 SSO setups that I feel could be best answered by the community rather than going through HI.I've been tasked with looking into an alert around an X.509 certificate expiring for our SAML 2.0...
Expanding text field on form
I have a record producer with a multi line text variable. The record producer is displayed on our Service Portal and the variable have two lines visible.If text input exceed these two lines a scrollbar appears but that does not provide a very good vi...
Automated Test Framework(ATF) can be scheduled
HI,I am exploring Istanbul Automated Test Framework. I want to run the Test Case/Test Suite from a schedule Job. By calling the Script include "Text ExecutorAjax" and its method "runuserTestSuite" OR "runUserTest" it only starts the Test Case/Test Su...
User time zone has automatically changed by system.
Hi All,I have an issue where user time automatically changed from PST to IST.When i checked the audit on that user record it shows system has changed it automatically.Can any body tell when the system automatically changes the time zone for a user.Or...
Resolved! Edit group members Catlog Item
Hi, I have a requirement where Manager should be allowed to edit the group members ( add / remove ) of the groups that he / she is managing. I have created below variables in Catalog item. 1. Reference : User Assignment group table (sys_user_group)...
Resolved! Security constraints prevent access to Report on Database View
Howdy folks,I'm creating a report on a database view that I want to share with some ITIL users. The report looks great for me, but when I impersonate one of my users, I'm treated to the message "Security constraints prevent access to requested page."...
Resolved! Service Now training material
Hi Experts ,As I am new in Service now,Could anyone please provide me any link , doc etc so that I can learn the things.Regards,Shubham
hr undefined, maybe missing global qualifier
Hi There,i'm getting this error after upgrade to Istanbul , when view a incident ,this error showing up on top. I've tried steps in WorkflowScheduler undefined, maybe missing global qualifier but the error still there. Please help.
what is difference between Integration - Multiple Provider Single Sign-On Enhanced UI and Integration - Multiple Provider Single Sign-On Installer
So far I have always installed Integration - Multiple Provider Single Sign-On Installer plugin and configured SSO. Would like to understand the difference between Integration - Multiple Provider Single Sign-On Enhanced UI and Integration - Multiple P...
Access variables in a workflow
Hello,I created a new Catalog Item Request workflow including a custom workflow activity that runs a PowerShell script. For this activity I created two input variables that are used in the script. I am now struggeling with how to access those variabl...
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