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Resolved! Difference between ESS and service portal

Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two   portals. And finally if its possible...

soprasteria by Kilo Contributor
  • 10835 Views
  • 1 replies
  • 2 helpfuls

Resolved! Who can view Feedback replies?

Hi all,We've done a fair amount of customization to the Knowledge Base application, and I need some outside verification of behavior I'm seeing with knowledge Feedback: should end users having the OOB 'itil' and 'knowledge' roles be able to see repli...

jeffblancato by Tera Contributor
  • 1849 Views
  • 3 replies
  • 2 helpfuls

SMS and SMTP addresses with port numbers

Hi,We have the following requirements:1. Configure SMS notifications (without Notify)The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. Howeve...

SMS1.png SMS2.png SMTP1.png SMTP2.png

Using Last Run Date time?

Hi,We are currently importing around 75k server records on a daily basis using two JDBC data sources. These data sources utilize one import set table and one transform map. The transforms take over 3 hours per data source to run, however we do run   ...

urmilla by Kilo Guru
  • 3072 Views
  • 7 replies
  • 0 helpfuls

Resolved! Approvers for knowledge article

hi Guys,please respond my queries below, "How to get a report for a Knowledge Articles that an authored but are not published I am wanting to know what is holding them up from being published but listing the folk you have been requested to authorize ...

Resolved! UI Scripts not injected in some pages

Hi,I created a simple UI Script which is supposed to attach listener on window object. I marked this script as Active and Global.But in some instances of ServiceNow this script is not injected into pages. By injection I mean that this script is not a...

uiscript.PNG UIScript2.PNG
rmalhotra by Tera Contributor
  • 2012 Views
  • 4 replies
  • 1 helpfuls

Resolved! How do you remove a section from a form?

How do you remove a section from a form?  I taken off all the variables in a section, but the section still shows on the form as blank or a tab, depending on the user preferences. How do I remove the section entirely?  I know how to add a section, bu...

Passing two parameters in an URL

Hello,I need to pass two dynamic parameters in an URL and need to retrieve the parameters in the next page.I have written a script in the dynamic content block and passing the parameters as below.<a href="https://sssdev.service-now.com/sdsds/Sub_cate...

abcxyz by Kilo Explorer
  • 3162 Views
  • 8 replies
  • 0 helpfuls