facing a mobile view problemm in my desktop in incident new record form

TALARIP · ‎05-30-2025

when i open incident new form .it is showing view:mobile in banner and i am unable to acess the caller reference tables .because it is a mandatory field i am unable to submit.help me out

Dr Atul G- LNG · ‎05-31-2025

Hi @TALARIP

Log in to the instance.
Open the Incident list view.
Change the view to the default view.
Now, click on New.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎05-31-2025

Hi @TALARIP

Log in to the instance.
Open the Incident list view.
Change the view to the default view.
Now, click on New.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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