Dear Community, Would like to ask your experience on what is best way to manage support groups (For Change Management, Problem Management, other ITSM processes). Would you use Active Directory to manage those groups and export them to ServiceNow, or ...
I decided to check out Live Chat Agents within our Dev instance of SN. I went through the wizard, installed every thing, went through the configuration. As the System Admin i can go to my Agent Workspace, go to my INBOX, set myself as ONLINE. I impe...
Problem: Catalog Task data pills are grayed out if the Catalog Task was created under an IF logic. Description: I have a number of catalog tasks that get created in my Flow. Some of them are created under an IF logic that looks at a catalog variabl...
BACKGROUND: A client wants to make a field on the Knowledge Article (KA) form mandatory before the article moves from a state of 'Draft' to a state of 'Review'. Out-of-the-box (OOTB) ... a user can fill out the KA and leave the 'Article Body' field b...
Dark Mode? I've seen several Q/A on this, but can't seem to find the answer I'm looking for...yet! Is there a way to apply Dark Mode to the whole Platform? When trying to use Themes it only does the Top Nav and Filter Nav, but not the main window. I ...
Hi, How to know the root cause of asset ci field mismatch happens. so many records having this issue please help me on same... in CI the state is retired but in asset state is In stock... Thanks
Hello, I've recently been asked to work on cmdb related items at work and don't have much familiarity with processes. One of the items I am confused about is the cmdb_ci and then the child tables outside of it. When you create a transform map for a p...
Hi there, I have created a Data source of type excel. When I load data, data will get inserted into Resource plan table. I found an observation on this.i.e, For suppose I have filled some value under 'Requested for' column in excel who is not an user...
In the transition from using Homepages to Dashboards, I decided I needed to create something that was usable for a wide audience. After tinkering with reports for weeks and gathering feedback from UAT, I finally felt like I created something that w...
At present, I see that there are many process functions on the platform. I want to know the differences between business rules, workflow, flow designer and process automation designer, as well as their different application scenarios and role assignm...
how can we see "field changes" in the activities filter on service portal? Just like we see in the standard ui
Hi, I had a question regarding to ServiceNow's notify plugin. We have a requirement from our customer that need support call notification from ServiceNow in case an incident is triggered. I knew that Now platform provided notify plugin and it's able ...
Hi Guys,Does anybody know how to send a file to MID Server via a script? The original requirement was to truncate the header row of the CSV file before the file is sent via an export set. We were able to remove the first row and have it attached eith...
Trying to give some users read/write access to a table extended from "sn_hr_core_case". I've setup some custom Roles and added read/write ACLs on the new table but users cannot see the records unless they also have the "sn_hr_core.case_reader" Role...
Hi, I am working to develope some scheduled reports function in Dev instance. After developing them, I would like to migrate to QA and PROD but I don't know how to migrate reports and scheduled jobs. Is it possible to use update set? or Do I need any...
