In the flow below, I am wanting to go from step 3.2 to step 4 if approved. I do not want to have to move step 4 to 3.3 because it should happen even if step 3 is true Is it possible to merge back into the original branch from step 3.2 To illustrat...
In tickets and requested items when posting to additional comments, a mail is generated to the user with this content. Conversely when they reply, the reply is put into additional comments. This is fine. Sometimes the Servicedesk needs to contact som...
Hello,I am an absolute newbie at orchestration but I am trying to learn how to use PowerShell for orchestrating. I have read and tried some fabulous articles which have been very helpful in preparing a base.I am trying to run a simple PowerShell scri...
Hi ServiceNow Community, How do you create space between widgets? From the image below, I would like to create a space between the top 3 widgets and the bottom widget. I have tried resizing the widgets but the 'eeee' widget keeps merging into the ...
Hello, I need to create an ACL so that user is not able to create any new records except for rest/Soap users , but all the users should be able to edit the records as per there roles . Will it be possible?
Hello, I have an ATF that I created. It involves ordering an item from the Service Portal. When I get to the approval process and marking tickets as Closed Complete, I jump to the server section and use the Replay Request Item. This allows me to grab...
Hi,Have anyone done snow integration with InContact?If so please help me to start with the process.Thanks in advance.
Hi All, I am looking for a functionality in Service Now Platform wherein I am looking for the below two functionalities: 1. Export the data of multiple tables to a excel sheet from our Service Now instance. 2. Import the data to multiple Service Now...
Hi ServiceNow Community! I have two questions. Q1: How do I change the background colour of the below icon link beyond the options available in Bootstrap colors? I have read on another post that you insert the following CSS into the your widget i...
Hi All, We are trying to integrate ServiceNow with Cookie Compliance on one of our public-facing Service Portal. To implement this, we need to embed the Cookie Compliance script (basically as <script> tag) inside the <head> tag of the Service Portal ...
Is it viable to have Cancel Request UI Button on Task form and Request Item form and once the user clicks the button, a message should popup as a warning. How would you do it? Any suggestions?
Hi everyone, Can anybody please tell me what is Persona in ServiceNow and how can we create and use it. Do we need to activate any plugin or enable any property fro using them? I am unable to find any helpful article or video related to this.
HI Expert, I want to add additional drop down item under the user menu on header menu, but could not find where to customize it, could some give me a hint? Thanks lot for your help! Jerry
Hi all, Is there a way to create and include custom CSS page in Service portal, What would be the steps to achieve it?
Is there a way to get the machine name(fqdn) of the User who is logged into ServiceNow ? The logged in Users / Transaction Logs all provide a masked IP that is not resolving to anything. The ultimate objective is to read the machine name from the log...