Hi Expert, user case is need to popup the Request number based on current logged in user's assignment group which are associated with the RITM I need to combine the script include with the existing reference qualifier. Please let me know how I can ac...
Hi, I built a simple report that lists all users that fit a certain criteria, and put that report on a dashboard. I'd like to be able to filter the users by group, so for example, if I select "group A" in a filter, I only need to see users that are m...
Using AES I created a NEW workspace experience on an OLD Application in our system. I'm leveraging the UI lists to display the requests from the OLD app and adding a UI Action to open the Service Portal for the existing application. Referencing As...
In time card(time_card) table, one user can have multiple time card for a week. I want them to sum up the value, (like 2 record of a user for a week, monday of first record and second record will summ), and will populate into new record(time card rol...
I create a few new links in Agent Workspace and I circled the columns that appear. My question is - where do I go to change these columns? I went to the table in the frameset and there's only one list view named Case and the fields are much different...
Hello Community, We were contacted about an over-allocation in the subscription for custom tables "($0 ACV) Grandfathered Custom Tables". And indeed, two deprecated custom applications created those tables. And so the applications were uninstalled. T...
Hi,all I would like to know How to change the color of a field under certain conditions. If the value 2 exceeds the value 1, I want to set the color of any field to change. (If the VALUE2 is 1000,and VALUE1 is 500,than Additional comments (Customer v...
Hello, I need to force a custom view on an incident form present on service portal. What are the best options of achieving this? If possible, pls provide solution with an example. Thanks
We have a portal created using Content management System, on which there's a work order table. I'm not able to see the filter icon on the list view of the table when i impersonate a non-itil roled user, however the filter appears for other tables lik...
Take the Caller field on the Incident table for example:Any partial match of a string returns a result, this is not the default functionality for List Collectors on the Service Catalog, for example..Searching from start of a string returns a matchBut...
Is it possible to capture field value changes in the FORM inside the UI MACRO?The case is i have fields/variables and i also have UI MACRO in the FORM, what i want is that inside my UI MACRO i wanted to capture/watch any changes in one of the Variabl...
How do we select the standard change template from Flow designer? When I select action as Standard change request it says it will take the template associated to Catalog. Seems like its not working.
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Hi, i have created a field with type list collector, even after using glide_list attribute, its still showing the same in record producer form, can someone help on this. And also my requirement is search by user id, name should populate,how to achi...
Hi, I have a client requirement to get data such as (job title,start date,name,role etc) for every new employee and case should get created automatically in the Servicenow with all the above mentioned data and this should trigger when employee accept...
