Fetch and store the data from third party tools using rest calls using servicenow

[Dipika1]

Hi Team,

I have a question regarding, API.

I want to make a rest call from servicenow to third party tool, get the data from the third party tool and store it in a servicenow table. What is the way to achieve this.

What are the possibilities to do this?

I saw a link which says about Data sources:https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/task/...

However i couldnt see the Rest(Integration hub) in new york version.

It would be great to know if someone has any idea regarding this.

Thank you in advance!!

[asifnoor]

Hello Dipika,

REST API and inbound web services is the way to go forward.

Refer to these links. This will guide you in the right direction.

https://www.youtube.com/watch?v=OcRxmJUgens

https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0345/creatorcon_18_CCW0345_creat...

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[Dipika1]

Hi Asif,

Is it not possible to do a outbound rest call.

We use xMatters and we can do an inbound action.

Is it possible to make an outbound call from servicenow fetch details and store it in a servicenow table

Thanks,

Deepika

[asifnoor]

Hi Dipika,

Yes it is possible. Here is 1 article, where i have called an external API and returned that data to a from. Instead of returning, you can store it in your table.

Refer the SI in this article.

https://community.servicenow.com/community?id=community_article&sys_id=0612a1a11b7b4898fff162c4bd4bc...

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP