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Knowledge article types (HTM & WIKI)

I would like to get an example on when or why would you use HTML or WIKI on Knowledge articles. or what is the purpose of this attribute.    Article typeThe type of article, either HTML or wiki. Note: This field is only visible in the standard templa...

Chuck S1 by Tera Contributor
  • 8354 Views
  • 4 replies
  • 6 helpfuls

Resolved! UI Builder - Form fields component

Hi everyone, I'm using a Form fields component to display the content of a record. The fields are of course editable. My question is, after editing the fields, how do I save the new data / update the record? I imagine I'd have to use a button compone...

A_P_ by Giga Contributor
  • 2535 Views
  • 2 replies
  • 4 helpfuls

Resolved! Agent Chat in Service Portal without Virtual Agent

Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...

Sean61 by Kilo Expert
  • 19849 Views
  • 38 replies
  • 35 helpfuls

Resolved! Is there any easy way for exporting and importing a Service Catalog Item with the complete fields and scripting?

Hi Experts,I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.Exporting each and every field and scripts with variables sets seems to be a very difficult process.Is there any one short step to ...

Reverting from List V3 to List V2

Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2.  List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...

Sam Ogden by Tera Guru
  • 1690 Views
  • 3 replies
  • 2 helpfuls

Is there a way to automatically apply a pre-defined checklist template to an incident or task (or group of them) based on the substate?

I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected.  We do QA on random incidents and tasks, and the substate determines which incidents and requ...

Agent Workspace - Track Time Worked

Hi All, I have a requirement that “Time worked” is automatically tracked in ServiceNow.We make use of the “Time card management (com.snc.time_card)” plugin and that is working for us.The Time worked field has a counter that acts like a stopwatch for ...

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alexhermans by Tera Contributor
  • 3053 Views
  • 4 replies
  • 16 helpfuls

Slack Integration using Slash command

I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow. However, when I execute the command, I am getting the error:...