How to find email notification recipients from 'Event Parm 1'
Hi.I have a notification which uses the check box 'Event Parm 1 contains recipient'. I know the event name, but how do I find out from it, 'event parm 1' Thanks for looking!
Forum Posts
Resolved! How to pass a parameter from the current record into a Dynamic Filter?
Use Case Example: Show me incidents where the caller has IT skills (i.e. from the cmn_skill table). This seems like a perfect case for a Dynamic Filter (yes)? Note - my real scenario is more complicated, but I think this gets to the point of it. CMN_...
Resolved! Standard Ticket Conversations Widget: How to Set Enter Key Adds New Line
I've upgraded a test instance to Quebec from Orlando (skipped Paris) and I noticed the new Ticket page (/sp?id=ticket) widgets. The Standard Ticket Tab widget loads/pulls in the new Standard Ticket Conversations widget. This new conversation widget d...
Resolved! How to log Outbound Rest API call request body?
Hello All, I want to check the request payload of the REST API that is sending out from ServiceNow instance. Is there any way to log the request body? Please find the below REST API request: var r = new sn_ws.RESTMessageV2('xxxxx', 'Create'); r.s...
Resolved! The magnifying glass does not open the pop up window on the incident form?
Every time the click the magnifying glass on one of the fields the window doesn't pop up.
Resolved! how to achieve "if field value is NOT null" logic branching in flow designer?
To make a long story short, I've tried a number of things and am unable to create and IF branch in a flow that runs only when a task field is NOT empty. The goal is to send out approvals to the individuals in an "additional_approvers" field if that ...
How to display records in Card view
Hi All - I am throwing this question out to the Community because I have been running my head against a wall on it. I would like to display records from the sn_communities_document table (or a custom table) on cards in a grid or slide view. Ther...
Resolved! ADD New button on list view of incident on the workspace using UI builder
I am trying to add "New" button on list view below. When I click new, I can create new record of incident. Please advisor how can I do that?
Resolved! How can I update a catalog variable in Flow Designer
Hey guys, I need your help!I am trying to update a catalog variable in the middle of a workflow using flow designer I don't see an OOB option to do that and when I tried this script as an action it didn't work. I am getting the variable value, but...
Generate multiple RITMs on basis of multi row variable
Hi For a catalog item, I have a multi row variable along with different columns. This variable contains the user's list with 'name' and 'action'. The column action contains 3 values - 'add', 'remove', 'no action' What my requirement is, for every us...
Resolved! Can we export dashboard to Excel
Hello Can we export dashboard to excel? Because I am getting only export to pdf option
Resolved! Base Configuration Item [cmdb] and Configuration Item [cmdb_ci] tables?
Looking at for example the sys_dictonary for install_status there are choices for both Base Configuration Item [cmdb] and Configuration Item [cmdb_ci]. What is the purpose of the [cmdb] table as opposed to [cmdb_ci]
Knowledge base view count issue
Hi guys, We have a requirement to change the view count property of knowledge aritcles i.e, "glide.knowman.view_age.days" from 90 to 180 days. can you guys suggest a way to test it in the lower instances that the view count is not getting reset after...
Resolved! Workspace for custom table, UI Action Form Button not showing on Workspace form
When trying to create a Workspace Form Button on a custom table Workspace, I cannot get it to display in the workspace. I've checked the classic form and can see it there. I've removed all my existing code and just added a gs.info message for testing...
Resolved! Deleting a widget from a dashboard
I was too impatient and placed a widget twice on a dashboard. I can't seem to figure out how to delete one of them. It must be possible. Please advise.
