We have some custom color codes that we are applying to a large number of items as part of a rebranding effort in our ServiceNow environment. The color codes were selected specifically to match corporate color codesm so they don't match the standard ...
I have about 100 requests that will not change state to closed. These are for catalog items that have been approved, the tasks have been done and marked closed complete. The requests still show as open in My Requests.Of interest is that the RITM for ...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
Hi experts, How to send email notification on Parent table when child tables' record is updated/inserted. I created an email notification on parent table, but it doesn't work triggering records are updated/inserted on child tables. I want to use Noti...
I am unable to install mid server, On my home laptop I have servicenow instance for practice, I have created a mid server user "miduser" and pwd "miduser123". when i am clicking on Jakarta mid server installer then it is asking the URL,mid server use...
Hello, I have a record producer with multiple Multi Row Variable Sets. I need to create a flow, when a record is created from the Flow, it needs to grab all the line items from each MRVS and create a new record. How can I do this? Thanks!
I have developed a custom application and gave itil role to have read/write/update. I want to expose this application in service portal with the same functionality as "create incident" record producer that one can do from out of the box. What exac...
Hello, I added the flow field to form but it does not appear that you can use flow designer with record producers. Get catalog variables is only for catalog item. My guess is you need to use the script portion of the rp and standard wf editor. ...
Hello Team, ### INTRODUCTION ### We have a custom table called "u_distribution_lists"In this custom table, we have a field called "Users to inform"The type of the field is "List" and is referenced to "sys_user" tableThe field can contain one or multi...
Hi Experts, Need your inputs: Trying to increment a integer value through flow. screenshot below i could see trigger and update action being executed, but no update in field value defined. is this correct syntax?
I am looking for Configuration Item attributes available OOTB and their associated definitions. Can someone point me in the right direction?Thanks.
Hi Guys,I have got a table created in a scoped app (not global) and in there I have a field with 'Table Name' type and I need to select other Global tables outside the scoped app but I can't see the global tables. Is there a way I can by pass this re...
I have added a new field to the Knowledge Article table (kb_knowledge) which is of type "Image" so that an animated gif can be attached to a knowledge article. Apparently, the image is stored in the sys_attachment table. We have configured our SN ins...
Hi The CI Class "Hardware" [cmdb_ci_hardware] has multiple Reference fields targeting the User Table. - Managed by - Owned by- Assigned to - Supported by Is there any documentation out there which describes which one is for which use case? -> e.g. Jo...
