Fields read only on Service Portal

[aswinsiddaling2]

Hi All,

I want to make all the fields on a form as read-only only in Service Portal but not on the native UI. Can anyone let me know how to achieve this?

[riyanka5]

Hi Aswin,

There is a view as Service Portal view.Make the fields Read only on the view and then use the same view in the service portal.

Thanks & Regards,

Riyanka

[Gurpreet07]

If you know how to do this on native UI using an onLoad client script then you simply need to modify the client script.

Select UI Type to   Service Portal / Mobile

OR

uncheck global and set view to       sp

[Ashutosh Munot1]

Hi Aswin,

You can write a UI policy or Client script :

There you can select UI type as Mobile/Service Portal.

It will only run on Service Portal.

Regards,

[abhishekguptaal]

Hello Aswin,

best way is to write a client script, Client script will run only on portal.

Let me know if you need any help to write client script.