- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2016 08:48 AM
I am facing file parsing error while importing word document to create knowledge article.
What are the checks i need to successfully import a word doc ?
Because i can import few documents and some i cant.
Also to add.,
- I understand that this has been promised to be fixed with Geneva with PRB666185. But I still face this error.
- My instance is of Helsinki version.
- I have inspected the document and found there are no errors.
- The File size is less than the permissible limit.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-08-2016 09:01 AM
saruppaul find the below details.
Build name: Helsinki
Build date: 04-21-2016_1541
Build tag: glide-helsinki-03-16-2016__patch0-04-09-2016
This got fixed automatically when i downgraded the .docx format to .doc . there were some special characters showed up in the .doc format . (This was not visible in the .docx format and it passed the document inspection option available in the MS word).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-08-2016 10:20 AM
I encountered this in Geneva with a test document, a docx file, and found that there was one graphic in the file that ServiceNow just wouldn't digest. I replaced the image and the issue went away.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2016 12:55 AM
just tried saving as WORD 97-2003.doc, then it worked with no failure. Even with a lot of graphics
