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Filter Navigator Disappeared

Ben158
ServiceNow Employee
ServiceNow Employee

‎02-09-2022 01:58 PM

I am running locally a new instance from track and the Filter Navigator does not appear and I cant seems to get it back - it seems that the all screen just showing some report and there is nothing else - I tried some different URLs to my local instance and nothing helps.  Any ideas?  I also dont see any settings, user menu etc.

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4 REPLIES 4

Saurav11
Kilo Patron
Kilo Patron

‎02-09-2022 02:00 PM

Hello

Can you paste some scrrenshot to assist you better

Thanks

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Ben158
ServiceNow Employee
ServiceNow Employee

‎02-09-2022 02:05 PM

This is all I see and cant get to a filter navigator on left - I can access the database directly if I have to change something.

find_real_file.png

Preview file
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Saurav11
Kilo Patron
Kilo Patron
In response to Ben158

‎02-09-2022 02:15 PM

Have you tried to logout and login.Also clear the cache and let me know the result after that

Please mark answer correct/helpful based on impact

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Ben158
ServiceNow Employee
ServiceNow Employee

‎02-09-2022 11:50 PM

This issue seemed to be with Maria jdbc driver connection to local mysql database - and currently it seems that it only connects to the deprecated mysql@5.6 and fails and throw exceptions with other versions.

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