Does anyone have ideas/experience on integrating VMware with SN to populate the CMDB. Discovery and Orchestration are not options at the moment. Are APIs available that we can leverage? Also, what are your thoughts on using the old school excel sprea...
Hi,I'm trying to find out how to add a new search source in the service portal.Example:Here you have "Knowledge base", "Service Catalog" and "Questions and answers".I'm trying to add a new table to search. Lets call it "u_table".I've tried to add it ...
is there a script or an out of the box for the Manager and knowledge base owner to approve the KB article before it can continue?my thoughts are as followed:this is for manager approval and i don't think is working.answer.push(current.request.request...
Hi Everyone,We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"Could you help me?
what is the difference between plugin and application ? how we can create plugins in servicenow ?
Hi Guys,I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.Any body know why?Mussie
We'd like to clear out our CMDB in our staging/development instance. There are no records in this instance except testing records. Would it be appropriate to:1. Navigate to System Definition --> Tables2. Open the Configuration Item table3. Open t...
I have opened the anchor button on the HTML editor in TinyMCE to set an anchor point. However I do not have the option in the insert/edit link to use name the anchor so that a user can click on a word to jump to that point in the article. Does anyone...
I have to configure our CMDB Dashboards and so trying to do this through the CL Hierarchy.However, when i click on CI Class Manager, i see the CI Hierarchy but it's not populating for me to select different CIs.Can someone please tell me exactly what...
Hi allI'm trying to configure a new LDAP OU Definition for my LDAP Server but got a problem with the RDN.Basically, when I write the RDN value into such field, the space provided is not enough and the value is truncated. The RDN must be: OU=Serv...
After upgrading from Eureka to Helsinki patch 7 our IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7.I found that the values were set in the IncidentStateSNC script include.The values were IncidentStateSNC.NEW ...
I have a situation where I have a handful of groups that all have a pretty big list of categories.Some of these categories overlap, some are unique to just the value of a "service type" field. Each group has ~ 40 - 60 total categoriesIf each group ha...
There are several instances of OOB scripts not falling with proper best practice, even according to ServiceNow's own best practice guides. They use things like constructors vs. literals, missing semi-colons, using eval, etc. I'm of the mind to le...
I don't understand how to set it up or how it is supposed to work OOB. I changed the calendar schedule to match our schedule, but the field still shows incorrect information. We are trying to get business duration on tasks assigned to our desktop...
I'd like to get some clarification on when its appropriate to use an if or while loop get you use getAggregate();The documentation has examples of both where there is an if and then others where there is a while loop. Even in this article Count a...