We had an issue where the CI/Asset sync wasn't working in every case. I found out that it was most likely because product models were created without CI classes and/or Asset classes being defined. I rebuilt all of the product models and moved everyt...
Dear all, I am new to service now and i am actually running the Self pack fundamental training. Once section I have cover is CMDB, CI, Dependency View, RelationShip editor,ImportSet, transformation Then at the end of the recap of the modules theire a...
Hi, On my custom table(Relocation request) form, I have a related list showing records that are created from UI action 'Create Incident'. I created below defined related list with below details. However when there are multiple records mapped to a sin...
Hi all, I nees to set a default view in the forms, different to the original "default view" proposed OOTB form the system. I have try to use the View Rule, but when one one of this is activated, the user can't change view.. My idea is to propose m...
As we're all aware, creating knowledge and having it available in the knowledge base isn't enough. You need to manage the knowledge after it is created. There's a few reports that either I or Erich Zirnhelt have created that provide me some insight i...
This is probably the wrong area but, yesterday we upgraded our production instance from Istanbul to Kingston and everything went smoothly apart from the Mid Servers failing to upgrade. The Mid Servers are on devices which are shared for our Test and ...
Hi, I have a requirement to create a GlideDialog Window from a UI action on the case form called 'Merge'. This window has both a reference field pointing to the case table and a multiline text field. This is working all fine. However the next step ...
I would like to1. to generate PDF view of object/records (It happens to be a Change requests https://xyz.service-now.com/change_request.do) and then send that PDF file to an email address and schedule this job for all changes those are approved this ...
I'm wondering if it's practical/possible to spin up a MID server for my personal developer instance, using a Linux VM through something like OracleBox or VMWare? Linux because it's free, and VM because I still want to simulate a machine that isn't m...
Hi, Is there any way to increase the width of the Modal. Actually in Modal am fetching the data from record producer, but that data is not fitting inside the default modal width. I tried changing the width of div in which am getting the data but it i...
Just crossposting something I logged in HI incase anyone in the community knows anything about it... We're about to implement a measure to restrict certain users from being able to attach filetypes to ServiceNow which are at risk of being infected ...
Hi all, When adding a new card/task to a VTB, there is a difference in behaviour depending on whether it is data driven or freeform. A user has asked if it is possible to have the behaviours be consistent. i.e. When adding a task on a freeform board...
Hi all, Having some issues with some new Custom Apps that I've created on the platform. Up until now, the apps I have created have been for various IT departments and teams. As these users are already licensed ITIL users, there has been really no iss...
Dear all, I am trying to see how the the Crisis management module is done based on this blog : https://community.servicenow.com/community?id=community_blog&sys_id=060eaa2ddbd0dbc01dcaf3231f9619a1 I made it working and send voice and SMS message using...
How can I add a 'flow formatter' to the top of my form? I have already turned on the plugin, created the different stages and ordered them in the 'process flow UI'. Please advise how to 'configure' the form to add the 'flow formatter' at the top. ...
