Hi everyone, This one is a bit mind-boggling. Take Requested Item and Catalog Task for example. When I add the Requested Item.Close Notes field to the Catalog Task form, it is editable. If I make the Catalog Task.Requested Item field read-only, the...
Hello Friends,Can some help me to find out a solution for this.I need to set focus on a field in Service portal on change of a variable.ThanksSaranya
Hi,I would like to know if we have Documentation about Helsinki Service Portal limitations and best practices, specially when building Widgets for Record Producers?For example, in the CMS, I was able to create a UI Page to have a "complex variable wi...
How to Add a cross-domain AD, active directory, member to a different domain AD group? Trying to add a global AD member to a local AD group, meaning the AD group is in the same domain as the MID server. Add User to AD Group works but only for 'local...
The difference between the Watchlist and Following features is not clear. I need to clearly understand what information will be sent based on the feature selected to determine which or if both option should be triggered.
Hi, Hope someone can help. In our instance when a user with no Roles access SN they get the Service Portal, a user with Roles get the fulfiller interface. The issue we have is we have users with the approver role, these user don't need the fulfiller ...
Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article. Missing images, outsized or micro-sized content and font...
Hi,I wish to disable the Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Text field on knowledge form). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting ...
Delete business rule? can anyone give me example for before(delete) and before(insert/delete) business rule??
All, I'm trying to design a test to test our functionality of cancelling a change request. In one specific part of this test, I ask the ATF test to open a form, press the "Cancel" button (and expect submission to be blocked), and then to confirm that...
i want the phone number in a form to accept only 10 digits
I have modified choice values of category field on Incident form on Dev and manually added those values on Prod since there were very less number of choices. Now I have added/modified 20+ choices in category and sub category on Dev and planning to mo...
Can anyone help me how to have different homepages in a single portal based on user roles?When the user login service portal, based on the user role the homepage should vary.
What is the difference between workflow context and workflow version and their use
Good day,I have a question regarding the the comments and activity in requested item.Upon finishing submitting a request, any user has an "admin role" can comment on the request. but whenever i logged in a user that doesn't have a role, i could not w...
