Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...
Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...
Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...
HI,I wanted to know where the xml file defined in template attribute of jelly tag<g:insert>example: <g:insert template="get_target_form_function.xml" />In this get_target_form_function.xml this file must be defined to excess that in <g:insert>
I am trying to run a powershell script through run powershell activity. i am using 2 powershell run activity in my workflow first one is working fine but the second one is not executing and giving some error. but when i am executing it on my mid serv...
Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...
Hello, We will be moving to Fuji in the next month or so and I fully intend to take advantage of the new multiple knowledge bases.One of the things I will want to do is migrate a large amount of knowledge articles from the existing knowledge base to ...
I'm trying to implement a loading pop up using both the GlideDialogWindow & the ShowLoadingDialog as below... showLoadingDialog(); var loadingDialog = new GlideDialogWindow("dialog_loading", true); loadingDialog.setTitle('Loading CIs please wai...
I've searched through the forum but haven't seen anything that was clear to me but is it possible to use a wizard for a service catalog item? We currently have a service catalog item called 'Unit Number Request' that the department would like to conv...
Has anyone succeeded in running scripts or putting dynamic content into a knowledge base article by some other means?
I have a content block that contains a 100k jpg image that is in the image library. When I go to the dashboard that I have the content block added to, the image shows up for me, and when I impersonate itil or specific people, it shows up ok. BUT when...
Most catalog items have a governance group -- the group that defines the requirements, parameters, boundaries for that catalog item. This is different that the fulfillment or assignment group.Example: Remote Access requests -- Our IT Security g...
In our current ESS portal, we have a section for 'My Ticket' view, where users are able to view their incidents and Request tickets. Issue:The current view for a 'Request' ticket only displays the Request Number for a ticket, but does not display the...
We are just getting started with ServiceNow and want to have multiple kinds of incident forms for several different products. The products will need very different form fields and form layouts, and different tables.Should we just use UI policies to c...
My Knowledge Management team is looking for best practices on how to collect user feedback on articles. Currently, we use the "Was This Helpful" with a yes/no response. When the user selects no, a text box opens, asking for the user to submit a sugge...
