Flow Designer flow gets triggered only on first update.

Dinesh Kumar2
ServiceNow Employee
ServiceNow Employee

I have a flow which gets triggered on the update of a record(change of "state" field from "new" to the value "assess").If the record is again updated from "new" to "assess" the flow is not getting retriggered.

1 ACCEPTED SOLUTION

DirkRedeker
Mega Sage

Hi

As Kieran answered, you can decide, if the flow fires multiple times.

BUT: take care, that multiple fired flows on the same record do not lead to unexpected behavior.

Maybe in that case, you should think about using a business rule, instead of firing your flow several times.

This may lead you to a much clearer and cleaner implementation of your solution.

Let me know if that helped to solve your issue and mark my answer as correct/helpful.

BR

Dirk

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9 REPLIES 9

johnfeist
Mega Sage
Mega Sage

Hi Dinesh,

Check you trigger conditions.  What is your Run Trigger option?  If you have it set for each Unique Change,  the second change may not be considered unique.  If this is a flow that runs quickly and infrequently, try changing the setting to only if not currently running.

Beyond that, you may be stuck because there is no clear option to simply say "run whenever the state changes to Assess" like you can in a BR or workflow.

Hope that helps.

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Helpful and Correct tags are appreciated and help others to find information faster

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

Hi John, i have read about "For every update option" which would be ideal in my case. However i dont know why that option in the trigger condition is not available.find_real_file.png

Hi Dinesh,

I have run for every update on my PDI which is Orlando.  My corporate instances are Madrid and I don't have that option there.  I don't have a New York instance so I can't tell you if it is there.  If you are on New York you will need to upgrade to Orlando to get the option.

Hope that helps.

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Helpful and Correct tags are appreciated and help others to find information faster

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

Dinesh Kumar2
ServiceNow Employee
ServiceNow Employee

Thanks everyone for prompt and quick reply. So since the "New york" version still does not have the "For each update option", i had to rewrite the entire logic using our good ol workflow and used a on Change buisness rule as suggested by @Dirk  to call the workflow.

find_real_file.png

Hi

Thanks a lot for your feedback.

Now you could help me, by marking my answer as correct and helpful.

Thanks a lot and have fun.

BR Dirk