Flow Designer Lookup User record not available

Eileen Hessmill
Mega Expert

From a Service Catalog item, we want to be able to request multiple users in a list collector variable (group_members) be added to a group. For each user in the list, I want to send an approval request. I'm getting stuck at 4.2 when I am unable to select the User Record (grayed out) or any of the User fields on the record to be added to the For Each loop, even when I attempt to drag it from the right panel. Is there a step I'm leaving out?

find_real_file.png

 

 

4 REPLIES 4

Jay Gamblin
Mega Sage

Did you ever figure this out?  We are having the same issue.

 

Thanks

Unfortunately we did not. I settled for adding one user at a time. Not ideal, but I couldn't spend any more time on this project.

deb27
ServiceNow Employee
ServiceNow Employee

Use "Look up records" instead of "Look up record" to get multiple records and then you can select it in for each loop.

deb27
ServiceNow Employee
ServiceNow Employee

find_real_file.png

 

Use "Look up records" instead of "Look up record" to get multiple records and then you can select it in for each loop.