Search knowledge articles based on only short description

[Janarthanan]

Hi,

We want to search knowledge articles based on short description. Currently it searches the search text in multiple fields and displays the results, but want to match search text only with short description and pull the results. How to achieve this?

Also, how to customize sorting search results? Let's say, we want to sort by KB article No./most used/etc.

[tobyschwartz]

There is a good article in the wiki about administering Knowledge Search.

http://wiki.servicenow.com/index.php?title=Administering_Knowledge_Search#Customizing_Knowledge_Search

[CapaJC]

For the short description part, you'll want to put the "no_text_index=true" attribute on any field you DON'T want to be included in the text index for searching:

http://wiki.servicenow.com/index.php?title=Administering_Zing_Text_Search#Removing_an_Index_for_a_Specific_Field

[CapaJC]

As for search order, that's currently limited to just the three options you see. You can open an Enhancement Request with Customer Support if you'd like to see other search result sorting options.

[Janarthanan]

Thanks CapaJC, i already resolved it. In addition to adding attribute "no_text_index=true", regenerating text index in KB_Knowledge also required.