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Flow designer not triggered for inbound email action

Sanket Hardikar
Tera Contributor

‎06-02-2021 06:35 AM

Flow designer is not getting triggered for inbound email action.

I have activated the flow and Tested it. While Test run, after selecting the email it works and creates a new record in custom table.

find_real_file.png

After publishing the flow I tried to send emails to instance but the flow is not getting triggered.

There is no error displayed nor the logs are generated.

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11 REPLIES 11

P_Dinesh Kumar
Tera Expert

‎08-17-2021 11:42 PM

Hi Sanket,

Did you get the solution?

0 Helpfuls

spike
Mega Sage

‎07-18-2022 02:22 AM

I came across a post that said the glide.email.inbound.email_flow_trigger_enabled property needs to be set to true to kick off flows from emails:

https://community.servicenow.com/community?id=community_question&sys_id=08861b2fdb3668106621d9d968961992

 

 

0 Helpfuls