Flow designer sequential approvals

[Jonathan63]

I am trying to create sequential approvals using the flow designer so that I can have multiple levels of approval on a single catalogue item.

In the legacy workflow, I can create multiple approval steps without impacting the parent RITM record, and I can then set the approve or reject value based on the outcome of those actions.

With the flow designer, when the first approval is approved, the flow sets the approval field on the RITM to "Approved", then changes it back to "Requested" when the next approval in the sequence is generated. I have tried removing the "Approval field" from the action config but this hasn't made any difference. This is of course unacceptable behaviour because we will have multiple updates for approved and requested on the RITM...the RITM approval field should only update once all approvals in the sequence have been approved or rejected.

How can we achieve this behaviour with flow designer?

I have seen this forum post which about the same issue but the solutions in the replies are unfortunately not working:
https://community.servicenow.com/community?id=community_question&sys_id=00d918b1db63941011762183ca96199c

Cheers

[Dipika1]

Hi Jonathan,

Did you try setting rule unders "Ask for approval", where you can select if everyone should approve to move the request to approved state.
Please find the below image where i ave highlighted on rules and condition,

In this you can set multiple approvers and hopefully this should resolve your issue.

Please mark it as helpful if it helped you.

Thanks,

Dipika

[Jonathan63]

The problem is it needs to be configured that the any approval response completes the approval, which should then just move on to the next approval in the sequence and NOT update the RITM yet.

[Ramiro Rincon B]

Hi Jonathan,

I can confirm Dipika's suggestion works perfectly for your scenario.

I was able to set up two sequential approvals using the "All users approve or reject" option for both approval activities, and the RITM is not updated until everything is approved or not. So give it a shot and let us know.

Thanks!

[Jonathan63]

I think I wasn't clear enough in my post. 

I need this to work for groups as well as individual users so marking the rule as all must approve will not work as only one person needs to complete the group approval.