Flow designer server error

[jparman]

I have created a simple flow.

All the steps are tested and working fine until I added step 8 which is just an else condition when #2 action is not true (Which means there is no rows returned in action 1 or the lookup)

But whenever I remove that action (action 8), my testing works again. Any idea what could be wrong?

Thanks!

[jparman]

What I want to do is simple, if there are no records returned in lookup software models, I want to add a worknote "match not found" on the demand (the trigger) record. Originally, the else if (action 😎 is just else, but I still got the error so I tried to change it to "if else" but i still get the error. When I remove the condition below (action 😎 its working fine. Even if I add an update record to add a worknote, its working fine.

[yad_achyut]

@jparman : Can you please show the error and also a screenshot expanding the Step 8

[jparman]

Hi @yad_achyut 

What I want to do is simple, if there are no records returned in lookup software models, I want to add a worknote "match not found" on the demand (the trigger) record. Originally, the else if (action 😎 is just else, but I still got the error so I tried to change it to "if else" but i still get the error. When I remove the condition below (action 😎 its working fine. Even if I add an update record to add a worknote, its working fine.

[yad_achyut]

@jparman : Can you please also show the If condition Screenshot as it seems  you are using the condition in a wrong way in else-if part.

[Dnyaneshwaree]

Please check first step for confirmation that it generate output as a required record. If not then made some changes in the filter conditions in it. Also after the step n. 8 add worknote logic in if condition and then also add else condition for that if which rsults into someting e.g., if no other conditions are available then add log for testing.

Might be the the record is not found or something wrong with the added condition or something missing with other steps. Please check the flow and refer below article and follow the steps.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854481

Please accept my solution if it works for you and thumps up.

Thank You!!