Form not opening the right table.

AB16
Tera Contributor

Hi SN Community!

I am rather new to this and was running into a problem, hoping you can help. 

I am working on creating an app/form to sell my group to start using service now. The form is starting to come along nice in the form builder but when i test it and do "Create New" it is defaulting to the Incident table and not the table i crated for this application. How do i correct this issue ?  

Also, ( a little less pressing) perhaps someone can guide me on how do i make certain fields mandatory at different stages along the process flow formatter ? 

Appreciate the help!!

1 ACCEPTED SOLUTION

Hey @AB16,

 

You just need to update the target 'Table' to your custom table. Select the 'module' records (e.g. 'Create new') and update the 'Table' field with your table.

Cheers

View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AB16 

 

Have you created table from Incident table and did you configure any form? If not then it will take OOTB form of parent table. Please share some screenshot.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG  

See the screenshot below. I Can see that the "Create New" i pointing to the Incident table. I Definitely configured something wrong. How to do I correct this ? I want to create new and  open etc... for the form that i am building. 

Thanks

AB16_0-1709138029495.png

 

Hi @AB16 

 

Not sure why you are opening this in Studio. You created a new APP i can understand but why it showing incident. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hey @AB16,

 

You just need to update the target 'Table' to your custom table. Select the 'module' records (e.g. 'Create new') and update the 'Table' field with your table.

Cheers